Summary
Overview
Work History
Education
Skills
Timeline
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Robert Scarane

Pembroke Pines,FL

Summary

Strategic and hands-on operations leader with over 20+ year track record implementing best practices in logistics, operations, distribution, transportation, and manufacturing. Proven ability to develop teams, reduce costs, optimize processes, and drive growth for companies serving national and global clients. Committed to continuous improvement and satisfied customers.

Overview

24
24
years of professional experience

Work History

Operations Manager

United Routes, LLC
12.2022 - 07.2025
    • Directed nationwide transport & logistics for automotive, truck, and specialized equipment, handling thousands of shipments annually for OEM and consumer clients.
    • Built and managed a dispatch team of 8 employees, utilizing remote and in-house coverage while implementing continuous training to meet industry changes and standards.
    • Assisted in software development projects to automate carrier vetting, cut onboarding time, and improve visibility on order status.
    • Negotiated strategic carrier partnerships resulting in significant cost savings across contracts.
    • Oversaw damage claims process, improving resolution turnaround by collaborating with insurance and carriers and achieving a strong recovery rate on filed and out of pocket claims.
    • Maintained communication flow between teams during high-volume special events in adherence to client needs and timelines.
    • Developed and enforced rigorous SOPs that elevated client feedback scores year-over-year.
    • Provided after-hours and emergency support with a focus on service continuity and crisis management.
    • Maintained an up-to-date carrier performance database supporting faster decision making for account managers.

Assistant General Manager

Café Don Pablo
12.2016 - 12.2022
    • Managed daily operations for a coffee importer/roaster distributing to Walmart, Sam's, Costco, and Amazon, managing a multi-million-dollar fulfillment budget.
    • Supervised and scheduled a workforce of 30+ across multiple production lines, customer service, and food service divisions.
    • Enhanced production meeting protocols, increasing throughput and reducing shipment errors through cross-departmental coordination.
    • Oversaw shipping and receiving departments and implemented process controls for 3PL vendors, lowering freight spend substantially.
    • Instituted inventory audits for both in-house and vendor-managed inventories, decreasing shrinkage and out-of-stock rates.
    • Improved equipment uptime and safety through targeted maintenance programs.
    • Audited payables and receivables, identifying and reconciling accounts in arrears, reducing outstanding balances.
    • Participated in hiring, termination, and regular performance reviews.

Distribution Manager

Cusano's Fresh Food Service
08.2010 - 12.2016
  • Led daily route dispatch for hundreds of deliveries statewide, managing 35 drivers and staff, overseeing a multi-million-dollar fleet operations budget.
  • Ensured compliance with FDA/USDA GMPs and DOT safety standards, facilitating successful audits and zero regulatory fines.
  • Supervised fleet maintenance operations, achieving minimal breakdown rate and extending vehicle lifespan.
  • Developed and rolled out driver incentive programs, improving retention and on-time delivery rates.
  • Spearheaded ongoing education around DOT requirements, reducing incidents and logbook discrepancies.
  • Implemented new loading system, resolved performance issues, and expanded processes to meet diverse needs.

Customer Service Manager

Cusano's Fresh Food Service
03.2007 - 08.2010
    • Managed a 15-person call center handling hundreds of inbound and outbound calls daily, with high customer satisfaction scores.
    • Instituted regular customer visits and post-order follow-up, significantly improving retention and repeat orders.
    • Designed quality control and order verification system, boosting order accuracy and reducing returns.

Logistics Manager

Key West Natural Products / Nellie & Joe's
04.2001 - 03.2007
  • Coordinated inbound logistics of raw materials and outbound distribution of finished products for two manufacturing sites, optimizing freight scheduling to reduce delays.
  • Conducted competitive bidding, achieving best rates in FTL, LTL, rail, and ocean shipping lanes throughout North America.
  • Audited freight charges and resolved claims for damaged or missing loads, saving significant sums in annual overcharges.
  • Led weekly cross-functional meetings to align procurement, production, and shipping schedules.

Education

Associate of Arts -

Broward Community College
Pembroke Pines, FL

Skills

  • Supply chain logistics coordination
  • Cost management
  • Staff training and development
  • Inventory auditing and quality assurance
  • Efficiency improvement and documentation
  • Management of multi-site operations
  • Customer service optimization
  • Fleet & Facilities Maintenance
  • Project oversight
  • Claims management expertise
  • Auditing processes
  • Supervising & Staff Training
  • Quality Control & Process Improvement
  • Procurement & Vendor Relations

Timeline

Operations Manager

United Routes, LLC
12.2022 - 07.2025

Assistant General Manager

Café Don Pablo
12.2016 - 12.2022

Distribution Manager

Cusano's Fresh Food Service
08.2010 - 12.2016

Customer Service Manager

Cusano's Fresh Food Service
03.2007 - 08.2010

Logistics Manager

Key West Natural Products / Nellie & Joe's
04.2001 - 03.2007

Associate of Arts -

Broward Community College

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