Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Robert  Scheffler

Robert Scheffler

Denver,CO

Summary

Dynamic pet trainer with expertise in positive reinforcement techniques at PetSmart, successfully developed customized training plans that enhanced pet behavior and client satisfaction. Skilled in animal behavior assessment and communication, I fostered strong relationships with clients while implementing effective training methods that resulted in improved learning outcomes for pets.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Pet Trainer

PetSmart
06.2018 - Current
  • Evaluated each animal''s temperament and learning style, allowing for tailored training methods that catered to individual needs.
  • Developed customized training plans for individual pets, resulting in more efficient learning and progress.
  • Offered post-training support to clients by providing troubleshooting advice and follow-up consultations as needed.
  • Implemented effective crate-training methods to facilitate housebreaking success for puppies and newly adopted pets.
  • Established trusting relationships with clients by remaining attentive to their concerns and addressing any questions they had throughout the training process.
  • Utilized various forms of enrichment activities during sessions to keep pets engaged and motivated during the learning process.
  • Managed scheduling and logistics of training sessions with pet owners, ensuring a smooth workflow and timely progress updates.
  • Maintained detailed records of each pet''s progress throughout the training program to track improvements over time.
  • Increased client satisfaction by offering personalized consultations to address unique challenges faced by each pet owner.
  • Assisted in the rehabilitation of rescued animals by providing essential obedience training and socialization skills.
  • Improved pet behavior by implementing positive reinforcement training techniques and tailored exercise routines.
  • Educated pet owners on proper handling techniques, fostering stronger human-animal bonds and preventing future behavioral issues.

Associate Lead With Keys

PetSmart

Ensured completion of daily opening and closing duties.

Managed team performance for efficient execution of assignments.

Performed diverse roles within store operations.

Provided management coverage for various stores.

Cashier

PetSmart
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Pro Services Specialist

Home Depot
05.2013 - 06.2014
  • Streamlined internal processes for increased efficiency in handling client requests and project management.
  • Provided expert consultation to clients on various aspects of their business operations, offering tailored solutions based on their specific needs and goals.
  • Mentored junior staff members, fostering a supportive environment that encouraged continuous learning and skill development for all team members.
  • Implemented innovative tools and techniques to increase overall productivity while maintaining high-quality standards in service delivery.
  • Improved customer satisfaction by providing timely and accurate service solutions for their professional needs.
  • Managed a diverse portfolio of projects, ensuring successful completion within budget constraints and meeting client expectations.
  • Collaborated with sales team to develop targeted marketing strategies that drove revenue growth for the company.
  • Developed and maintained strong relationships with vendors, ensuring quality products and services at competitive prices.
  • Responded to customer requests for products, services, and company information.
  • Built and established positive relationships with patrons, team members and supervisors.

Education

Bachelor Of Science - Early Childhood Special Education

Canisius University
Buffalo, NY

Skills

  • Customer relationship management
  • Behavior modification techniques
  • Animal behavior assessment
  • Sales collaboration
  • Time management
  • Communication skills
  • Positive reinforcement training
  • Private training sessions
  • Animal behavior
  • Clicker training expertise
  • Canine body language
  • Record keeping proficiency
  • Senior pet care
  • Pet safety awareness
  • Housebreaking techniques
  • Therapy pet training
  • Animal enrichment ideas
  • Off-leash training
  • Puppy socialization expertise
  • Leash training proficiency
  • Group training classes
  • Animal rescue background
  • Dog training techniques

Certification

Canine Good Citizen Evaluator

Timeline

Pet Trainer

PetSmart
06.2018 - Current

Pro Services Specialist

Home Depot
05.2013 - 06.2014

Bachelor Of Science - Early Childhood Special Education

Canisius University

Associate Lead With Keys

PetSmart

Cashier

PetSmart
Robert Scheffler