Robert Schoenfeld
Columbus,OH
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Server Assistant
Cooper's Hawk Winery & Restaurants
Jacksonville, FL
11.2021 - 08.2022
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Provided attentive service and proactively assessed guest needs.
Food Runner/Server
Three Forks Steakhouse
Jacksonville, FL
11.2020 - 08.2021
- Prepping, running food, customer service
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Deil clerk
The Fresh Market
Ponte Vedra Beach, FL
08.2019 - 10.2020
- My job duties consisted of cooking all the hot prepared foods
- I was responsible for organizing the deli on a daily basis
- I was also responsible for training new employees
- Product management.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Accurately operated cash register to process customer payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Sandwhich Artist
European Street Cafe
Jacksonville Beach, FL
08.2018 - 05.2019
- I was in charge of making all the entrees
- I'll also helped clean up and prep as well
- Product management
- Line Cook and Server
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Kept workplace clean and organized in line with restaurant policies.
Line Cook and Server
Tony's Pizza
Jacksonville, FL
09.2015 - 04.2017
- I was is in charge of the salad / Sub Station, prepping and dishes
- As well as product management
- Customer service, multi-tasking
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Deli Clerk/Customer Service
Winn Dixie
Jacksonville, FL
09.2014 - 07.2015
- I cooked and prepared the hot foods
- I also sliced the meats for customers and pre-made sandwiches
- Led team members and made sure that we gave exceptional customer service.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Education
High school diploma - Agricultural Science
Bartram Trail High School
St Johns Fl 08.2007 - 06.2011
Skills
Bill computation
undefinedAdditional Information
- Authorized to work in the US for any employer
Timeline
Server Assistant
Cooper's Hawk Winery & Restaurants
11.2021 - 08.2022
Food Runner/Server
Three Forks Steakhouse
11.2020 - 08.2021
Deil clerk
The Fresh Market
08.2019 - 10.2020
Sandwhich Artist
European Street Cafe
08.2018 - 05.2019
Line Cook and Server
Tony's Pizza
09.2015 - 04.2017
Deli Clerk/Customer Service
Winn Dixie
09.2014 - 07.2015
High school diploma - Agricultural Science
Bartram Trail High School
08.2007 - 06.2011
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