Robert Schott
Middletown,CT
Summary
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Parts Specialist
Barbarino Nissan
Wallingford, CT
08.2013 - Current
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Maintained accurate records of all inventory transactions in the computer system.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Processed returns, exchanges, and refunds in a timely manner.
- Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
Manager
Monro Muffler Brake
New Britain, CT
09.2011 - 09.2013
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Auto Mechanic Technician
The Brake Shop
WATERBURY, CT
05.2009 - 09.2011
- Diagnosed and repaired automotive systems including engine, transmission, electrical, steering, suspension, brakes, air conditioning.
- Performed routine maintenance services such as oil changes, lubrications and tune-ups.
- Utilized diagnostic equipment to identify mechanical issues and determine the best repair solution.
- Repaired and replaced faulty components in engines and other parts of the vehicle.
Automotive Technician
Midas Muffler
NewBritain, CT
08.2004 - 09.2009
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
- Maintained a clean working environment at all times.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Communicated effectively with customers about repair progress and costs involved.
Education
High School Diploma -
Danbury High School
Danbury, CT06-1975
Skills
- Forecasting and planning
- Packaging and Labeling
- Returns processing
- Stock control
- Customer Service
- Inventory Management
- Catalog and parts familiarity
- Reviewing deliveries
- Email Communication
- Problem-solving skills
- Clean Driving Record
- Forklift Operation
- Ordering parts
- Team Collaboration
Certification
- ASA CERTIFICATIONS
- OSHA PRACTICES
Timeline
Parts Specialist
Barbarino Nissan
08.2013 - Current
Manager
Monro Muffler Brake
09.2011 - 09.2013
Auto Mechanic Technician
The Brake Shop
05.2009 - 09.2011
Automotive Technician
Midas Muffler
08.2004 - 09.2009
High School Diploma -
Danbury High School