Robert Schriner
Austin,TX
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
17
17
years of professional experience
Work History
Operations Manager
Shift Technologies
Austin, Texas
09.2021 - 04.2025
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and improving consistency in policy and procedures
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and reduced employee turnover 250%
- Developed systems and procedures to improve operational quality and team efficiency
- Devised processes to boost long-term business success and increase profit levels by 40%
Sales Manager Operations Manager
CarMax
Austin, Texas
10.2015 - 09.2021
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Resolved customer issues quickly to close deals and boost client satisfaction
- Met with clients and staff, delivering presentations, and educating on product and service features and offerings, improved profit per sale by 30%.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Maintained ethical and positive working environment to reduce turnover and promote high retention rate resulting in 300% reduction in turnover.
- Coached and counseled 120 members of sales staff, assisting with individual selling efforts and helping sales representatives reach targets
Director of Operations
Third Hand Tour Management Company
Los Angeles, California
08.2012 - 10.2015
- Led team of 12 Tour Managers and 25 staff members working with a roster of 25 touring artists.
- Defined, implemented, and revised operational policies and guidelines
- Oversaw day-to-day production activities in accordance with business objectives
- Monitored office workflow and administrative processes to keep operations running smoothly
- Achieved team goals through formalized training plans, coaching, and performance management
- Developed systems and procedures to improve operational quality and team efficiency
Director of Recruiting
Attorneys On Demand
Calabasas, California
06.2008 - 08.2012
- Set and conveyed recruitment goals to downstream staff
- Built and strengthened successful relationships with external recruiters and agencies
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Designed, developed and implemented successful recruitment process to increase roster of appearance attorneys 800%
- Managed recruitment team and trained and mentored new advisors
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures
Education
MBA - Business Administration
Arizona State University
Tempe, AZ11.2006
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ06.2001
Skills
- Budgeting and forecasting
- Cost reduction strategies
- Work flow planning
- Management information systems
- Startups and turnarounds background
- Complex problems analysis
- P&L Management
- Business administration
- Unsurpassed work ethic
- Problem-solving
Personal Information
Title: Operations Manager
Timeline
Operations Manager
Shift Technologies
09.2021 - 04.2025
Sales Manager Operations Manager
CarMax
10.2015 - 09.2021
Director of Operations
Third Hand Tour Management Company
08.2012 - 10.2015
Director of Recruiting
Attorneys On Demand
06.2008 - 08.2012
Bachelor of Science - Criminal Justice
Arizona State University
MBA - Business Administration
Arizona State University