Robert Schriner
Austin,TX
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
17
17
years of professional experience
Work History
Operations Manager
Shift Technologies
09.2021 - 04.2025
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and improving consistency in policy and procedures
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and reduced employee turnover 250%
- Developed systems and procedures to improve operational quality and team efficiency
- Devised processes to boost long-term business success and increase profit levels by 40%
Sales Manager Operations Manager
CarMax
10.2015 - 09.2021
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Resolved customer issues quickly to close deals and boost client satisfaction
- Met with clients and staff, delivering presentations, and educating on product and service features and offerings, improved profit per sale by 30%.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Maintained ethical and positive working environment to reduce turnover and promote high retention rate resulting in 300% reduction in turnover.
- Coached and counseled 120 members of sales staff, assisting with individual selling efforts and helping sales representatives reach targets
Director of Operations
Third Hand Tour Management Company
08.2012 - 10.2015
- Led team of 12 Tour Managers and 25 staff members working with a roster of 25 touring artists.
- Defined, implemented, and revised operational policies and guidelines
- Oversaw day-to-day production activities in accordance with business objectives
- Monitored office workflow and administrative processes to keep operations running smoothly
- Achieved team goals through formalized training plans, coaching, and performance management
- Developed systems and procedures to improve operational quality and team efficiency
Director of Recruiting
Attorneys On Demand
06.2008 - 08.2012
- Set and conveyed recruitment goals to downstream staff
- Built and strengthened successful relationships with external recruiters and agencies
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
- Designed, developed and implemented successful recruitment process to increase roster of appearance attorneys 800%
- Managed recruitment team and trained and mentored new advisors
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures
Education
MBA - Business Administration
Arizona State University
Tempe, AZ11.2006
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ06.2001
Skills
- Budgeting and forecasting
- Cost reduction strategies
- Work flow planning
- Management information systems
- Startups and turnarounds background
- Complex problems analysis
- P&L Management
- Business administration
- Unsurpassed work ethic
- Problem-solving
Personal Information
Title: Operations Manager
Timeline
Operations Manager
Shift Technologies
09.2021 - 04.2025
Sales Manager Operations Manager
CarMax
10.2015 - 09.2021
Director of Operations
Third Hand Tour Management Company
08.2012 - 10.2015
Director of Recruiting
Attorneys On Demand
06.2008 - 08.2012
Bachelor of Science - Criminal Justice
Arizona State University
MBA - Business Administration
Arizona State University
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