Robert Schweder
Brandon,FL
Summary
Caring and helpful Veterans Service Representative with extensive experience delivering social services to military personnel. Adaptable and driven with strong work ethic to support clients in obtaining services. Exceptional communication and interpersonal skills to drive client satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
37
37
years of professional experience
Work History
Veterans Service Representative
Dept. of Veteran Affairs
St. Petersburg, FL
12.2009 - 04.2024
- Coordinated with various federal agencies to ensure veteran's eligibility for benefits.
- Conducted outreach activities to inform veterans about available services and benefits.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Provided information and assistance to veterans regarding VA benefits, services, and programs.
- Processed applications for enrollment in VA health care system.
- Prepared reports on veteran program utilization and effectiveness.
- Maintained records of all veteran service activities.
- Researched relevant laws and regulations related to veterans' benefits.
- Assisted veterans in preparing documents required for benefit claims.
- Responded to inquiries from veterans, their families, and other stakeholders regarding benefit entitlements.
- Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
- Advised veterans on how to access community resources that could provide additional support or services.
- Collaborated with local organizations to promote awareness of veteran-related programs and initiatives.
- Developed educational materials related to veteran rights and entitlements for distribution at public events or meetings.
- Organized workshops designed to educate veterans about the application process for different types of benefits or services offered by the VA or other government agencies.
- Compiled data on veteran population demographics within a specific geographic area for use in planning outreach efforts or evaluating program performance.
- Provided guidance concerning the appeals process when a claim was denied by the VA or other agency involved in administering benefits.
- Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.
- Attended conferences, seminars, meetings., related to veteran affairs topics.
- Evaluated processes used by staff members who handle claims involving military service-connected disabilities.
- Assisted veterans in preparing forms, documents and applications for benefits.
- Interviewed veterans and dependents to determine eligibility for federal and state benefits.
- Reviewed claim folders for completeness and conformity to guidelines prior to submission.
- Mentored new employees on laws, regulations and organization policies to reduce onboarding time.
- Supported claimants in obtaining admission to outpatient treatments, pharmacy items and prosthetic equipment.
Aviation Maintenance Administrator
Kuwait Airforce
Kuwait City, Kuwait
12.1998 - 03.2007
- Developed and maintained records of aircraft maintenance, inspections, and repairs.
- Conducted regular audits to ensure compliance with aviation regulations and safety standards.
- Coordinated with vendors to source supplies, and materials for aircraft maintenance operations.
- Assisted in the development of training programs for personnel involved in aircraft maintenance operations.
- Monitored inventory levels of Aircraft manuals used in aircraft maintenance activities.
- Analyzed data from aircraft performance logs to identify trends or anomalies that could impact safety or performance.
- Created reports to track progress of ongoing projects related to aviation maintenance procedures.
- Prepared documents such as work orders, invoices, flight logs, and other paperwork associated with aviation maintenance activities.
- Drafted policies and procedures for proper handling of manuals and tablets during aircraft maintenance operations.
- Negotiated contracts with vendors who provide services related to aviation maintenance operations.
- Ensured all personnel involved in aviation maintenance activities are properly trained on safety protocols.
- Supported efforts towards continuous improvement within the organization's aviation department through implementation of best practices.
- Participated in team meetings where ideas were discussed regarding ways to optimize existing processes related to aviation maintenance activities.
- Updated internal databases with information about current status of various components used in aircraft systems.
- Gained and implemented valuable knowledge by participating in aircraft maintenance training and special projects.
- Noted equipment problems and requested maintenance support to minimize downtime.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Trained and monitored employees to teach daily tasks and improve performance.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Aviation Maintenance Administrator
US Navy
San Diego
09.1987 - 09.1997
- Developed and maintained records of aircraft maintenance, inspections, and repairs.
- Conducted regular audits to ensure compliance with aviation regulations and safety standards.
- Coordinated with vendors to source parts, supplies, and materials for aircraft maintenance operations.
- Assisted in the development of training programs for personnel involved in aircraft maintenance operations.
- Analyzed data from aircraft performance logs to identify trends or anomalies that could impact safety or performance.
- Created reports to track progress of ongoing projects related to aviation maintenance procedures.
- Provided technical advice on the use of specialized tools or equipment needed for complex repair tasks.
- Monitored inventory levels of Maintenance used in aircraft maintenance activities.
Education
Some College (No Degree) -
Dept. of Veterans Affairs
St. Petersburg, FLSkills
- Claims Processing
- Regulations knowledge
- Clerical Support
- Documentation Management
- Written Communication
- Goal Setting
- Analytical Thinking
- Documentation proficiency
- Team Collaboration
- Decision-Making
- Quality Assurance Controls
- Team building
- Active Listening
- Attention to Detail
- Teamwork and Collaboration
- Organizational Skills
- Problem-solving aptitude
- Task Prioritization
- Excellent Communication
- Emotional awareness
- Self Motivation
- Administration and management
- Time Management
- Interpersonal Communication
- Professional Demeanor
- Problem-Solving
- Relationship Building
- Volunteer Coordination
- Effective Communication
- Adaptability and Flexibility
- Reliability
- Interpersonal Skills
- Continuous Improvement
- Adaptability
- Problem-solving abilities
- Professionalism
- Time management abilities
- Analytical Skills
- Multitasking
- Progress evaluations understanding
Timeline
Veterans Service Representative
Dept. of Veteran Affairs
12.2009 - 04.2024
Aviation Maintenance Administrator
Kuwait Airforce
12.1998 - 03.2007
Aviation Maintenance Administrator
US Navy
09.1987 - 09.1997
Some College (No Degree) -
Dept. of Veterans Affairs
Similar Profiles
Paul CarlsonPaul Carlson
Criminal Investigator (1811 Series) at Dept. of Veteran AffairsCriminal Investigator (1811 Series) at Dept. of Veteran Affairs
SANDRA L SEALESANDRA L SEALE
Mental Health Social Worker at Dept. of Veteran Affairs - Bay Pines VAMental Health Social Worker at Dept. of Veteran Affairs - Bay Pines VA
Rosalie GayaresRosalie Gayares
LPN Pain Medicine Nurse at Dept. of Veteran AffairsLPN Pain Medicine Nurse at Dept. of Veteran Affairs
Karen JimenezKaren Jimenez
SUD's Social Work Supervisor/OTP Coordinator at Dept. of Veteran Affairs Medical CenterSUD's Social Work Supervisor/OTP Coordinator at Dept. of Veteran Affairs Medical Center
Amber Dawn LlerasAmber Dawn Lleras
Server/Bartender at Chili's RestaurantServer/Bartender at Chili's Restaurant