Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
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Robert Scott

Robert Scott

Lone Tree,CO

Summary

Dynamic Technical Lead with a proven track record at Elavon, adept at supervising teams and implementing innovative payment solutions. Skilled in software testing and cross-functional collaboration, I excel in enhancing system performance and delivering effective technical support. Committed to continuous improvement and leveraging emerging technologies to drive project success.

Overview

8
8
years of professional experience

Work History

Technical Analyst

Custom Business Solutions
Irvine, CA
05.2024 - 04.2025
  • Analyzed business requirements to create effective technical solutions addressing customer needs.
  • Collaborated with cross-functional teams to gather user feedback and insights for system improvements.
  • Developed and maintained comprehensive technical documentation for system processes and procedures.
  • Conducted software testing to validate functionality and reliability of applications.
  • Provided technical support and training to end-users on software applications.
  • Monitored system performance, identifying enhancement opportunities and troubleshooting issues.
  • Implemented corrective actions to optimize performance of systems and applications when necessary.

Technical Lead

Elavon
Englewood, CO
12.2016 - 12.2023
  • Supervised 50 technical support agents, monitoring performance and conducting quality assurance reviews.
  • Led technical teams in implementing payment solutions for diverse clients.
  • Facilitated cross-functional meetings to synchronize project objectives and timelines.
  • Collaborated with stakeholders to clarify project requirements and deliverables.
  • Evaluated emerging technologies to enhance system performance and integration.
  • Conducted thorough code reviews to uphold quality standards and compliance.
  • Troubleshot intricate technical issues, delivering prompt solutions and support.
  • Implemented continuous integration and delivery pipelines for automated deployments.

Education

Information Systems AAS - Information Technology

University of Phoenix
Lone Tree, CO
01.2011

Skills

  • Operating systems expertise
  • Productivity suite proficiency
  • Server deployment
  • Web development
  • Telephony software management
  • Virtualization and containerization
  • Microsoft Office and Adobe Suite
  • Distributed storage solutions
  • Telephony software (Aspect, Genesys, Five9, Avaya)
  • Technical documentation writing
  • Software testing
  • Cross-functional collaboration
  • Application troubleshooting
  • Project management
  • User feedback analysis
  • Emerging technology awareness
  • Continuous integration practices
  • Effective communication
  • Problem-solving skills

Accomplishments

  • 2021 - Legends of Possible Award – Elavon
  • 2017 - 2023 - Six Separate Shield Awards - Elavon
  • 2012 - Outbound Optimization Champion - Camping World
  • 2008 - Customer Service Excellence - DIRECTV
  • 2007 - 3x Presidents Club - CompUSA

Timeline

Technical Analyst

Custom Business Solutions
05.2024 - 04.2025

Technical Lead

Elavon
12.2016 - 12.2023

Information Systems AAS - Information Technology

University of Phoenix

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Robert Scott