Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Scully

Coventry

Summary

Dynamic General Manager with a proven track record at On The Border, excelling in operational management and customer relationship building. Expert in business planning and performance evaluation, I successfully implemented strategic initiatives that enhanced team collaboration and increased customer loyalty, driving substantial growth and profitability.

Overview

17
17
years of professional experience

Work History

General Manager

On The Border
Warwick
07.2024 - Current
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Analyzed market trends to inform business decisions and strategies.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Administered employee discipline through verbal and written warnings.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Front of House Manager

On The Border
Warwick
07.2019 - 07.2024
  • Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
  • Delegated work to staff, setting priorities and goals.
  • Handled customer complaints and feedback, ensuring issues were resolved promptly.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed goals and plans to prioritize, organize and accomplish daily service tasks.
  • Maximized profit and revenue through upselling and cross-selling techniques.

Bar Supervisor

Applebee's Grill + Bar
Coventry
01.2008 - 07.2019
  • Restocked beer and liquor regularly and after special events.
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Distributed food to service staff for prompt delivery to customers.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Conducted regular inventory checks to maintain optimal stock levels.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Provided guidance and support to bartenders while they served guests at the bar.

Education

Some College (No Degree) - Criminal Justice

Salve Regina University
Newport, RI

Skills

  • Business planning
  • Customer relationship management
  • Operational management
  • Performance evaluation
  • Safety compliance
  • Budget management
  • Promotional campaigns
  • Effective communication
  • Inventory control
  • Expense control
  • Troubleshooting expertise
  • Operations management
  • Budgeting and cost control
  • Employee development
  • Purchasing
  • Staff motivation
  • Profit and loss accountability
  • Team training and development
  • Vendor sourcing
  • Human resources management
  • Matrix management
  • Effective leader
  • Training and development
  • Vendor partnerships
  • Staff development
  • Recipes and menu planning
  • Performance analysis
  • Event management and promotion

Timeline

General Manager

On The Border
07.2024 - Current

Front of House Manager

On The Border
07.2019 - 07.2024

Bar Supervisor

Applebee's Grill + Bar
01.2008 - 07.2019

Some College (No Degree) - Criminal Justice

Salve Regina University

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Robert Scully