Robert Seida

Role Summary: Operate with Director-level autonomy as an Individual Contributor, owning the architectural roadmap for cloud platforms and AI adoption. Served as the primary Subject Matter Expert (SME) for Microsoft Azure and enterprise AI strategy, bridging the gap between complex infrastructure needs and business value streams.

Key Contributions & Technologies:

Cloud & Hybrid Architecture:

• Designed and executed Microsoft Azure platform architecture for core payer systems.
• Led cloud migration initiatives, moving legacy on-premise VMWare workloads to optimized Azure environments.
• Standardized Infrastructure as Code (IaC) practices using Terraform to speed up deployment and reduce configuration drift.
• Maintained hybrid environment stability, managing architectural dependencies between cloud resources and on-prem VMWare infrastructure.

Enterprise AI & Machine Learning Strategy:

• Served as the primary Subject Matter Expert (SME) for enterprise-level AI and Machine Learning initiatives.
• Guided internal teams on the adoption of algorithmic processing tools, establishing governance and best practices for AI integration.
• Evaluated and influenced decisions on solutions architectures for AI-driven healthcare payer strategies, ensuring data security and compliance.

Development & Enablement

• Bridged the gap between infrastructure and development by utilizing Python, PowerShell, and C# to unblock deployment pipelines.
• Established GitHub workflows to streamline code management and version control for infrastructure teams.
• Acted as the technical SME for value streams, resolving complex deployment blockers for application teams.

Strategic Leadership:

• Functioned as a de facto director-level lead for large-scale deployments, coordinating across multiple technical teams to ensure successful project delivery.
• Translated complex healthcare payer business requirements into technical roadmaps for engineering teams.

Technical Skills:

• Platforms: Microsoft Azure, VMWare (On-prem & Cloud), GitHub.
• Tools & Code: Terraform, Python, PowerShell, C#.
• Focus Areas: Healthcare Payer Strategy, Cloud Migration, AI/ML Architecture, Enterprise Governance.

Role Summary: Strategic lead for global communications infrastructure and digital transformation. Directed the architectural roadmap for a multi-cloud footprint across VMWare, Azure, AWS, and GCP while aligning technical initiatives with enterprise business goals.

Architecture Strategy & Governance:

• Led architecture initiatives to align global technology strategy with business-critical bandwidth and infrastructure objectives.
• Developed enterprise frameworks that optimized system integration, reducing operational silos across international business units.
• Collaborated with cross-functional teams to define and implement architectural standards, ensuring 99.9% uptime for core systems.
• Established best practices for hybrid cloud deployments, balancing cost and performance across various cloud providers and hardware stacks.

Multi-Cloud & Infrastructure Management

• Directed the design and scaling of a complex and hybrid multi-cloud footprint including VMWare, Microsoft Azure, AWS, and GCP.
• Managed the modernization of legacy on-premise VMWare infrastructure, implementing automation to streamline resource provisioning.
• Oversaw a high-stakes global Active Directory upgrade, improving security posture and authentication reliability for thousands of users.
• Utilized PowerShell and Python to automate repetitive infrastructure tasks and bridge gaps between disparate cloud platforms.

Leadership & Team Management

• Managed a small, high-performing team of direct reports, focusing on career development and technical excellence.
• Mentored junior architects and engineers, fostering a culture of knowledge sharing and technical autonomy within the infrastructure group.
• Acted as the primary escalation point and SME for high-level deployments, translating business requirements into technical execution plans.

Digital Transformation

• Partnered with executive leadership to prioritize technology investments that supported Zayo’s mission of providing high-capacity fiber connectivity.
• Transitioned the organization from a traditional hardware-heavy operations model to a scalable, cloud-first architecture.

Technical Skills

• Platforms: VMWare ESXi, Microsoft Azure, AWS, GCP, VMWare ESXi, Active Directory.
• Tools & Code: PowerShell, Python, Terraform, Global Fiber Networking & Infrastructure.
• Focus Areas: Digital Transformation, Multi-Cloud Governance, Team Leadership, Enterprise System Integration.

Role Summary: Leveraged a background in application administration to support data center operations and enterprise infrastructure. My technical scope beyond end-user support to include server migrations, IP telephony management, and hardware lifecycle projects.

Infrastructure & System Migrations

• Facilitated critical server migrations and hardware upgrades, ensuring minimal downtime within a high-density data center environment.
• Supported the deployment and maintenance of physical server hardware and rack-level infrastructure for enterprise clients.
• Managed IP telephony systems (VoIP), handling configuration, troubleshooting, and scaling for corporate communication platforms.

Technical Operations & Enablement

• Provided high-level technical support for a diverse user base, resolving complex hardware and software issues that impacted business continuity.
• Developed and maintained documentation for system configurations and standard operating procedures (SOPs) to streamline future migrations.
• Bridged the gap between desktop support and systems engineering, often assisting with back-end infrastructure projects and network troubleshooting.

Technical Support & Operations

• Resolved complex hardware and software issues for local and remote employees, maintaining high internal service level standards.
• Managed the deployment and imaging of corporate assets, standardizing the desktop environment for improved security and performance.

Growth & Transition

• Successfully navigated the organizational transition during the Zayo acquisition, maintaining service levels and infrastructure stability.
• Actively sought out and executed higher-level engineering tasks, setting the stage for a promotion into the systems infrastructure team.
• Served as a technical generalist, bridging the gap between end-user needs and backend system requirements.

Technical Skills:

• Systems: Windows Desktop & Server, Active Directory, IP Telephony (VoIP).
• Hardware: Enterprise Server Hardware, Networking Basics, Workstation Deployment.
• Focus Areas: Infrastructure Migrations, Troubleshooting, Data Center Operations, End-User Enablement.

Role Summary: Operated with high levels of autonomy within a 24/7/365 data center environment. Managed the full spectrum of infrastructure hardware and software, providing critical response and resolution for complex enterprise system failures.

Full-Stack Infrastructure Response

• Acted as the primary point of contact for a wide array of technical issues involving Linux and Windows servers, enterprise storage arrays, and network connectivity.
• Performed hands-on maintenance and troubleshooting for fiber optic and copper cabling, ensuring physical layer integrity across the data center.
• Managed large-scale hardware deployments and decommissioning projects, maintaining accurate inventory and documentation.

Crisis Management & Autonomy

• Entrusted with solo night-shift operations, exercising high-level decision-making authority to maintain 99.99% uptime for client environments.
• Led emergency response efforts during critical site incidents, including power outages and environmental failures (flooding), ensuring data integrity and rapid service restoration.
• Leveraged broad technical knowledge to bridge gaps between siloed teams, often resolving issues that crossed network, storage, and compute boundaries.

System Administration & Support

• Provided tiered technical support for enterprise clients, resolving complex OS-level issues and configuration errors.
• Monitored global infrastructure health using enterprise-grade monitoring tools, proactively identifying and mitigating potential bottlenecks before they impacted users.

Technical Skills

• Systems: Linux (Various Distros), Windows Server, Enterprise Storage (SAN/NAS).
• Networking: Fiber Optic Infrastructure, Network Troubleshooting, NOC Monitoring Tools.
• Focus Areas: Disaster Recovery, Data Center Operations, High Autonomy Problem Solving, Hardware Lifecycle.