Robert Sene
Total Loss Adjuster
Katy,TX
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
- Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Total Loss Claims Adjuster
State Farm
10.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Managed over 60 customer calls per day
- Verified insurance claims and determined fair amount for settlement.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Answered customer questions regarding deductibles.
- Negotiate Total Loss settlement agreements to resolve disputes.
- Documented all investigation activity and presented reports to management.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
Auto Claims Adjuster
GEICO, Government Employees Insurance
10.2021 - 08.2022
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Evaluated and investigated over 10,000 auto claims in less than one year and decided whether insurer should pay claim.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Identified suspicious claims, escalating issues to SIU for further investigation and analysis.
- Examined photographs and surveillance and any other documents relating to claims
- Negotiated with claimants to settle claims
- Documented all findings in concise reports
- Issued payouts to claimants
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents
General Manager
Carrols Corporation
08.2018 - 10.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Increased sales by 10%
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Assistant Manager
Tacala
08.2016 - 08.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager Of Sales
Weed Man USA
01.2015 - 08.2016
- Maintained professional and impeccable environment for employees and customers.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Coached employees on upselling products and recommending enhanced services.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised sales team of 32 people, stepping in to support employees and deliver smooth sales processes for clients.
- Supported staff with training, guidance and confident leadership
- Built, motivated and led high-performing team focused on genuine care for needs of every customer
Education
Associates - Business Administration And Management
Southern New Hampshire University
Hooksett, NH08.2020
Skills
- Team building
- Flexible and Adaptable
- Google Workspace
- Planning and Coordination
- Brand Management
- Contract Development and Management
- Staff Management
- Project Management
- Benefits and Compensation Management
- Labor Negotiations
- File and Records Management
- Talent Management
Accomplishments
- Served as Lead Adjuster for complex claims.
- Supervised team of 32 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Total Loss Claims Adjuster
State Farm
10.2022 - Current
Auto Claims Adjuster
GEICO, Government Employees Insurance
10.2021 - 08.2022
General Manager
Carrols Corporation
08.2018 - 10.2021
Assistant Manager
Tacala
08.2016 - 08.2018
Assistant Manager Of Sales
Weed Man USA
01.2015 - 08.2016
Associates - Business Administration And Management
Southern New Hampshire University
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