Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Robert Sene

Houston

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.

Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

7
7
years of professional experience

Work History

Telecommunications Officer

Constables PCT5
09.2024 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Answered calls from automatic routing system and took basic information from callers.
  • Read system maps and caller information, and documented details in system.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

Total Loss Specialist

State Farm
10.2022 - 12.2023
  • Managed and processed claims for a large insurance company, ensuring timely and accurate resolutions
  • Investigated and evaluated coverage, liability, and damages related to claims
  • Negotiated and settled claims with claimants and legal counsel
  • Assessed damage reports and estimates for accuracy and completeness
  • Collaborated with other departments to ensure claims were handled timely and accurately

Liability Adjuster

GEICO
10.2021 - 09.2022
  • Exceeded performance goals by processing over 150 claims per week with an accuracy rate of over 95%, earning recognition as top claims adjuster for 2 consecutive quarters.
  • Boosted customer satisfaction levels from 72% to 94% by promptly resolving claim disputes and providing clear updates on claim status.
  • Analyzed existing claims procedures to identify inefficient processes, designed optimized workflows, and implemented changes enabling a 25% reduction in average claim completion timeline.
  • Maintained up-to-date expertise in state insurance regulations and pricing guidelines, enabling accurate assessment of claim payouts aligned with current policy provisions.
  • Developed claims policies and procedures to ensure compliance with regulations
  • Represented the company at court hearings and mediations

Shift Lead

Love's Travel Stops
07.2021 - 10.2021
  • Trained, coached, and mentored staff members to ensure smooth new program adoption
  • Responsible for maintaining a safe production area environment during each shift, training others as needed
  • Successfully maintained a rating of at least 80% on customer service surveys
  • Responsible and accountable for registering all sales on an assigned cash register, including records for scanning errors, price verifications, items not on file, price modifications, and voids
  • Responsible for performing all on-shift quality checks and audits, ensuring the entire team fully understood all quality standards expected to produce high-quality products for customers
  • Kept a watchful eye out for potential store problems, addressing shoplifting per corporate guidelines

Assistant Manager

Cambridge Franchise Holdings, LLC
08.2018 - 01.2021
  • Led operations, staffing and guest experience for high-volume restaurant with $1.5M annual revenue managed team of 4 supervisors and 34 crew members.
  • Improved customer satisfaction scores from 78% to 91% by implementing customer feedback system and real-time issue resolution process
  • Reduced employee turnover rate from 65% to 45% by implementing new training programs, performance incentives and career development planning.
  • Scheduled staff shifts and assigned tasks to ensure efficient store operations
  • Oversaw store inventory and ordering of new merchandise

Education

Bachelor's - IT Managment

Southern New Hampshire University
Manchester, NH
06.2020

Skills

  • Service excellence
  • Collaborative team development
  • Experienced with desktop systems
  • Skilled in telephone communication
  • Account Maintenance
  • Leadership
  • Time Management
  • Call Center
  • Solutions Provision
  • Database Management
  • Management

Timeline

Telecommunications Officer

Constables PCT5
09.2024 - Current

Total Loss Specialist

State Farm
10.2022 - 12.2023

Liability Adjuster

GEICO
10.2021 - 09.2022

Shift Lead

Love's Travel Stops
07.2021 - 10.2021

Assistant Manager

Cambridge Franchise Holdings, LLC
08.2018 - 01.2021

Bachelor's - IT Managment

Southern New Hampshire University

Similar Profiles

CREATE PROFILE