Robert Seymour
Glendale,AZ
Summary
Conscientious and compliance-focused management professional with extensive expertise in Lean methodology and operational efficiency. Proficient in change management, process improvement, system development, and onboarding initiatives, fostering a collaborative environment where teams unite toward common goals. A strong advocate for continuous improvement, driven by a passion for people development and the belief that success stems from motivated individuals and efficient systems working in harmony. Recognized for exceptional relationship-building, organizational, and project management skills, adept at navigating technical challenges to implement effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Principal Product Owner
Capital One / Discover Financial
Glendale, AZ
09.2025 - Current
- Engaged with stakeholders to elicit requirements and convert them into clear, actionable user stories for development teams.
- Organized and facilitated sprint planning reviews and retrospectives to enhance team collaboration and product delivery efficiency.
- Designed and implemented product roadmaps that effectively integrated business objectives with customer requirements.
- Evaluated risks related to project timelines and deliverables to ensure successful outcomes through proactive mitigation strategies.
- Evaluated and organized product backlog items to facilitate timely delivery of features and improvements.
- Coordinated communication with stakeholders to clarify expectations and effectively relay project progress.
- Engaged with engineering teams to evaluate technical feasibility, ensuring accurate project scope definition.
Lead Credit Operations Specialist
Credit Operations Strategy
02.2024 - 08.2025
- Directed implementation of change initiatives for adverse action letters to ensure regulatory adherence and improve stakeholder communication.
- Assessed current risk controls and pinpointed automation opportunities to improve operational efficiency.
- Facilitated discussions with process owners to streamline workflows and optimize performance.
- Conducted thorough reviews and management of letter inventory to ensure accuracy and availability.
- Collaborated with cross-functional teams to resolve complex credit disputes, ensuring timely resolutions.
- Implemented process improvements to streamline credit decision workflows, enhancing operational efficiency.
- Ensured compliance with regulatory requirements and internal policies by maintaining accurate records and performing periodic audits.
- Analyzed credit applications to ensure compliance with company policies and regulatory guidelines.
DMS Improvement Coach
ECE
10.2022 - 02.2024
- Nominated for President’s Award 2024 for Process Mapping Compliance Support
- Primary support for FAA at the beginning of the Process Improvement - assisted business partners with Process mapping standards with the use of Blueworks Live and the Process foundational Module
- Partnered with business leaders and teams to deliver chartered targeted improvements with measurable and material outcomes.
- Coached business partners on how to best leverage the Discover Management System, inclusive of Operational Excellence, and lead complex problem solving
Compliance Control Specialist
Payment Services
02.2021 - 10.2022
- Responsible for G2 Acceptable Use testing cases and alert review processes
- Presented monthly results to Senior Leadership, Director, and VP
- Created detailed guidance on completion of Guardian overrides
- Worked complex cases involving multiple merchants across different typologies using various tools (ie. SQL and Snowflake)
Acting Team Leader
Student loans/fraud prevention
02.2020 - 09.2020
- Supervised tenured/seasonal agents during peak DSL season
- Organizing strategy for scheduling needs for Click to Chat
Department coach
CPS Fraud Prevention
12.2018 - 01.2020
- Coaching agents to Key metrics
- Providing support to leadership on the floor for various situations
- Designed new training program for CVG On-The-Job training (T-Bay)
- Identified and assisted in developing agents identified as potential coaches
CVG agent
CPS Fraud Prevention
02.2018 - 12.2018
- Designed and maintained several Excel spreadsheets for various metric tracking and categorization
- Top performer in CVG 4 of the 6 months on floor.
Education
Change Management Certification -
eCornell
01.2023
Associate of Arts - Culinary Arts
Art Institute of Phoenix
Phoenix, AZ01.2007
Skills
- Certified in change management
- Six Sigma Green Belt certified
- Active involvement in LEAN initiatives
- Process efficiency improvement
- Certified member of Shingo team
- Skilled in 4DX methodology
- Effective team management
- Leadership abilities
- Process improvement expertise
- Analytical problem solving
- Experience with Agile frameworks
- Crafting user stories
Certification
- Change Management Training
- Six Sigma Green Belt
Timeline
Principal Product Owner
Capital One / Discover Financial
09.2025 - Current
Lead Credit Operations Specialist
Credit Operations Strategy
02.2024 - 08.2025
DMS Improvement Coach
ECE
10.2022 - 02.2024
Compliance Control Specialist
Payment Services
02.2021 - 10.2022
Acting Team Leader
Student loans/fraud prevention
02.2020 - 09.2020
Department coach
CPS Fraud Prevention
12.2018 - 01.2020
CVG agent
CPS Fraud Prevention
02.2018 - 12.2018
Associate of Arts - Culinary Arts
Art Institute of Phoenix
Change Management Certification -
eCornell
2024 Presidents Award for Process Mapping and Improvement
President’s Award for leading end‑to‑end process mapping and driving measurable operational improvements through streamlined workflows and reduced inefficiencies.