Robert Shaw
Summary
Dynamic professional with extensive experience in operations management and team leadership. Proven track record in enhancing customer service and optimizing processes, resulting in increased productivity. Skilled in decision-making and staff management, fostering a collaborative environment while implementing effective training programs to elevate team performance.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Cashier Manager
Home Depot
04.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Resolved escalated customer disputes with special actions such as discounts.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Warehouse Manager
Biomet Orthopedic
03.2005 - 05.2021
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Army Officer
U.S.A Army
05.1987 - 01.2002
- Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Championed diversity initiatives within the unit to create an inclusive and respectful environment for all personnel.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
- Conducted thorough risk assessments to minimize potential hazards during military exercises and deployments.
- Improved overall unit efficiency by streamlining processes and procedures for daily tasks and operations.
- Ensured effective communication across all levels of command, maintaining transparency throughout the decision-making process.
- Implemented measures to maintain high morale among troops, boosting retention rates within the unit.
- Evaluated subordinate performance fairly and accurately, providing constructive feedback for professional growth opportunities.
- Cultivated culture of continuous improvement, leading to notable enhancements in operational procedures.
- Enhanced team morale and cohesion with regular leadership development sessions.
- Facilitated cross-training programs, significantly enhancing unit versatility and adaptability.
- Improved unit readiness by conducting comprehensive training exercises.
Education
Bachelor of Arts - English
University of Houston
Houston, TX05-2004
General Studies
Evan E Worthing High
Houston, TX05-1986
Skills
- Customer service
- Team leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Goal setting
- Operations management
- Shift scheduling
- Policy implementation
Certification
Forklift operator
Pace operator
Reach operator
Ballymoney operator
Portable loading dock operator
Timeline
Cashier Manager
Home Depot
04.2023 - Current
Warehouse Manager
Biomet Orthopedic
03.2005 - 05.2021
Army Officer
U.S.A Army
05.1987 - 01.2002
Bachelor of Arts - English
University of Houston
General Studies
Evan E Worthing High
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