Robert Sheffield
Chester,VA
Summary
To obtain a position that allow me to utilize my extensive experience in customer service, training, material handling and customer relations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Forklift Operator/Order Puller
Delhaize America Food Lion
Disputanta , VA
02.2022 - Current
- Move stock and other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
- Record numbers of units handled or moved, using daily production sheets or work tickets.
- Sort cargo before loading and unloading.
- Pack containers and re-pack damaged containers.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Guide loads being lifted to prevent swinging.
- Maneuvered forklift safely in congested and confined areas.
- Communicated with floor managers to determine merchandise placement.
- Changed out forklift batteries and connected batteries to battery charger.
- Manually counted Number of picked and packaged orders for any loss.
- Monitored production schedule to keep proper amount of inventory on hand.
Senior Sales Representative
Nissan of Richmond
Richmond, VA
02.2019 - 11.2021
- Properly handling customer contracts.
- Showing the car to the customer, while also explaining the different features of the car
- Negotiate the repayment options with the customer
- Record information about financial status of customer and status of collections efforts
- Act as a liaison with customers and other internal departments with the company to resolve problem
- Establish and maintain effective relationships with customers and staff
- Train new and existing employee's based on company policy and procedures
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Overcame various obstacles and closed sales on several deals that had fallen through by using negotiating.
- Expanded new business and developed effective sales and marketing campaigns.
Tire and Lube Technician
Jiffy Lube Team Lucor
Richmond, VA
08.2018 - 09.2019
- Overseeing the crew and making sure everything was done based on company policy and procedure
- Ensuring the safety and health of employees.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Kept shop areas neat, clean and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Greeted customers and answered questions about oil changes and other services.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Landscaper/Laborer
Kelly's Lawn Services
Hopewell, VA
10.2008 - 10.2018
- Operated skid steers, wheel loaders, forklifts and yard goats.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Maintained grounds by trimming, weeding and general clean-up.
- Operated landscaping equipment with focus on safety and machine longevity.
- Maintained routine landscaping schedules to boost lawn health.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Maintained commercial and residential landscapes with comprehensive and diverse team.
- Inspected machinery to spot damage and note needed maintenance repairs.
Education
HOPEWELL HIGH SCHOOL
Bachelor - undefined
VIRGINIA STATE UNIVERSITY
2008
Skills
- MS Office, Inventory management, Data Entry
- CRM Software
- Accounts Payable
- Sales Management
- Negotiation
- Financial Report Writing
- Materials Handling
- Accounts Receivable
- Account Management
- Oil Change
- Landscape Maintenance
- Mowing
- Irrigation
- Lawn Care
- Forklift
- Tree Trimming
- Order Picking
- Certifications and Licenses
- Car Sales man License
- Material Handling
- Pallet Disassembly and Assembly
- Load Inspection
- Incident Reporting
- Warehouse Management Systems
- Equipment Inspection
- Forklift Operator Certification
Certification
Forklift Certification
Timeline
Forklift Operator/Order Puller
Delhaize America Food Lion
02.2022 - Current
Senior Sales Representative
Nissan of Richmond
02.2019 - 11.2021
Tire and Lube Technician
Jiffy Lube Team Lucor
08.2018 - 09.2019
Landscaper/Laborer
Kelly's Lawn Services
10.2008 - 10.2018
HOPEWELL HIGH SCHOOL
Bachelor - undefined
VIRGINIA STATE UNIVERSITY
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