Summary
Work History
Education
Skills
Timeline
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Robert Sherrod

Columbus,OH

Summary

Dynamic professional with a proven track record at Kroger, enhancing customer satisfaction and coaching teams for peak performance. Expert in network security and known for exceptional attention to detail. Achieved significant improvements in operational efficiency and customer loyalty through innovative strategies and a self-motivated approach.

Work History

Desktop Support Technician

Creative Financial Staffing
Columbus, OH
03.2022 - 06.2022
  • Maintained positive working relationship with fellow staff and management.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with the installation of new computers, peripherals and other IT-related equipment.
  • Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.

Education

Computer Hardware Basics -

Cisco Networking Academy
09-2024

Certification - Google Support Professional

N.C.U.S Tech
899 E. Broad. Street, Columbus, OH, 43205
08.2021

A.W.S Cloud Practitioner

N.C.U.S Tech
899 E. Broad Street, Columbus, OH, 43213
11.2020

High School Diploma -

The Academy For Urban Scholars
Columbus, OH
01.2020

Skills

  • Mobile device repair
  • System assembly
  • Component replacement
  • Attention to detail
  • Network infrastructure administration
  • Network security
  • Cloud services
  • Self-motivated
  • Good Telephone Etiquette
  • Operating system installation

Timeline

Desktop Support Technician

Creative Financial Staffing
03.2022 - 06.2022

Computer Hardware Basics -

Cisco Networking Academy

Certification - Google Support Professional

N.C.U.S Tech

A.W.S Cloud Practitioner

N.C.U.S Tech

High School Diploma -

The Academy For Urban Scholars

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Robert Sherrod