Robert Shih

Experience & Proficiency

• Large clientele pool includes many private businesses and other IT & security companies (references can be provided upon request)
• Assembly, installation, maintenance, and support for Windows, Mac, and Linux desktops and laptops
• Server deployment, maintenance, and upgrades
• Network and WiFi coverage design, installation, maintenance & support (Cisco Meraki, Open Mesh, Ubiquiti, etc.)
• VOIP system design, installation, & provisioning (Avaya, Polycom, RingCentral, etc.)
• Surveillance system design, installation, programming including VMS integration (Avigilon, Axis, Bosch, Dahua, Geovision, Hikvision, Panasonic, Pelco, Samsung/Hanwha Wisenet, Sony, TVT, Ubiquiti, Uniview, Vitek, Vivotek, Digital Watchdog Spectrum, Genetec, Milestone, NUUO, etc.)
• Video wall configuration for surveillance systems
• Video intercom installation & configuration
• Access control design, installation, & provisioning (Dahua, DoorKing, Honeywell Win-PAK, Rosslare AxTrax NG, etc.)
• Low voltage wiring
• Rack-mount equipment installation and cable management
• Project management and product sourcing

• Cold calls to lists of leads
• Remote support for access control systems (Rosslare Axtrax, DoorKing, Honeywell WinPAK)
• Remote support for surveillance systems (Dahua, Avigilon)

Achievements & Responsibilities:

• Collection and analysis of import data for major manufacturers in the surveillance industry
• Interviewed and profiled companies within the video surveillance space
• Covered and photographed CES 2019
• Managed social media posts
• Reviewed products and software utilities

Responsibilities & Achievements:

• Began as Sales Engineer in 2016 with SavvyTech Security, before promotion in June 2018 and merger with Eastern CCTV in July 2018
• First sales associate hired in Houston to reach 30K, 50K, and 70K monthly sales milestones
• Trained Houston branch phone-support and RMA technicians
• Provided Dahua product and sales strategy education to sales force
• Guided Houston branch through 2 ERP/CRM software transitions
• Supplemented company technical support and post-sales support needs
• Designed, compiled, and maintained company price and feature list for SavvyTech Security before merger in July 2018
• Booth setup and presentations at trade shows like ISC West
• Provided design guidance for product catalogs
• Designed large scale integrator projects in pre-sales support
• Secured new distribution agreement with Seagate for better hard drive pricing
• Provided valuable competitive data for manufacturer negotiations

Responsibilities:

• In-person sales and scheduling of installs for retail video surveillance products
• Sales for computer and networking components

Responsibilities & Achievements:

• Responsible for 7 branches of repair work
• Hardware and software diagnostics and repairs for laptops and desktops
• Managed internal IT and VOIP for existing branches and setup for new branches