Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Robert Shipe

Holley,NY

Summary

Results-driven professional with expertise in management, customer relations, service, and installations. Committed to maintaining high personal standards and delivering absolute customer satisfaction. Skilled in effective communication and customization of systems to meet individual needs. Seeking career advancement opportunities to further leverage these skills.

Overview

32
32
years of professional experience

Work History

Project Manager/Sr Sales Engineer

Casco Systems
Rochester, NY
12.2019 - Current
  • Experienced in the installation and maintenance of alarm systems, fire alarm systems, access control and cameras.
  • Oversaw end-to-end process management for customer satisfaction which included leading installation teams while fostering productive communication with clients and managing human resource functions
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Developed and maintained project plans, timelines, and budgets.
  • Managed multiple projects with competing deadlines simultaneously.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Prepared cost estimates for projects of varying sizes.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.

Alarm Installer, technician

ADT Security Services / Tek Systems
Rochester, NY
08.2017 - 12.2019
  • Experience in installation and maintenance of various security systems including alarm systems, fire alarm systems, access control, and security cameras
  • Conducted educational sessions for customers regarding optimal utilization of security systems.
  • Conducted on-site surveys to determine the best layout for alarm system components.
  • Inspected existing security systems for compliance with safety regulations.
  • Designed custom solutions for clients who had special security needs.
  • Updated customer databases with information about newly installed alarms.
  • Researched new products and technologies related to alarm installation.
  • Trained other personnel in proper techniques for installing alarms.
  • Ensured that all installations met local building codes and standards.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.

Installer/Service Technician

The Stereo Shop
Rochester, NY
08.2016 - 08.2017
  • Successfully integrated and sold a diverse range of services including home theater, home automation, CCTV, alarm systems, and cabling.
  • Configured network settings for local area networks and wide area networks.
  • Assisted customers in setting up wireless connections for their devices.
  • Provided exceptional customer experiences to service recipients.
  • Mounted and connected mechanical and electrical equipment according to specifications.
  • Assembled and mounted electronic equipment following technical guidelines and safety standards.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
  • Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
  • Promoted additional services and products to clients, contributing to business growth.
  • Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.

Senior game technician

Dave & Buster's
Rochester, NY
02.2016 - 08.2016
  • Delivered installation and maintenance assistance for gaming systems, A/V equipment, POS terminals, and inventory management. Simultaneously managed the floor staff.
  • Created detailed reports documenting customer service interactions and product repairs.
  • Performed maintenance checks on all games in store inventory.
  • Monitored the progress of repair jobs from start to finish.
  • Maintained an organized stockroom of spare parts for quick replacements when needed.
  • Handled customer requests and complaints quickly to improve overall service.
  • Informed supervisor on duty of concerns, broken machines, out-of-order games and problems.
  • Distributed prizes to customers and encouraged repeat playing to increase game sales.
  • Patrolled assigned work area, responding to guest service requests and machine service lights.
  • Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
  • Analyzed wiring diagrams to gather repair information and procedures.

Co owner

Proveillance
Rochester, NY
06.2009 - 11.2015
  • Communicated effectively with customers, providing quotes and sales for various systems such as CCTV, access control, and audio/video equipment.
  • Developed strategies for increasing customer loyalty and satisfaction.
  • Negotiated contracts with vendors and suppliers to secure the best terms possible.
  • Implemented new technologies to streamline processes and improve efficiency.
  • Maintained a comprehensive knowledge of industry developments and competitive landscape.
  • Resolved any customer complaints or issues quickly in order to maintain positive relationships.
  • Collaborated with other co-owners on strategic decisions related to the company's growth plan.
  • Reviewed and approved contracts and agreements to protect company interests and ensure compliance with regulations.

Service Manager

Stott Vending Inc
Rochester, NY
12.2001 - 09.2012
  • Installed, serviced and programmed ATMs and vending games.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Hired and trained service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Addressed customer questions and concerns regarding products and services.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.

Warehouse manager

AAC Contracting
Rochester, NY
03.1993 - 12.2001
  • Managed tool and equipment procurement, inventory control, delivery scheduling, warehouse operations, and equipment repairs.
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Planned and implemented efficient warehousing systems for incoming and outgoing goods.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Negotiated contracts with suppliers for material procurement needs.
  • Communicated regularly with other departments regarding supply chain activities.
  • Operated forklifts to fill or empty overhead spaces.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.

Education

Diploma -

Gates Chili High School
Rochester, NY

Diploma in Auto Tech -

Wemoco
Spencerport, NY

Skills

  • Service Technician Experience
  • Low Voltage
  • Blueprint Reading (4 years)
  • Mechanical Knowledge
  • Troubleshooting
  • Electrical Experience
  • Telecommunication
  • Fabrication
  • Contract Management
  • Work flow planning
  • Project development
  • Document Management
  • Systems implementation
  • Construction management
  • Staff training and motivation
  • Safety protocol
  • Contract negotiation expertise
  • Purchasing and procurement
  • Building codes and regulations
  • Forklift
  • Basic math
  • Supervising experience
  • System design
  • Hand tools
  • Project management
  • Profit & Loss
  • Cabling
  • CCTV
  • Audio and Video Processing
  • Auto repair
  • Project Engineering
  • Welding
  • Management

Additional Information

Extremely dedicated and dependable employee. Strive to help company rise to its fullest potential., Ability to work well with others or independently. Very self motivated., High confidence in my ability to learn and take on new and challenging responsibilities., Ability to connect with clients/customers on a professional level.

References

References available upon request.

Timeline

Project Manager/Sr Sales Engineer

Casco Systems
12.2019 - Current

Alarm Installer, technician

ADT Security Services / Tek Systems
08.2017 - 12.2019

Installer/Service Technician

The Stereo Shop
08.2016 - 08.2017

Senior game technician

Dave & Buster's
02.2016 - 08.2016

Co owner

Proveillance
06.2009 - 11.2015

Service Manager

Stott Vending Inc
12.2001 - 09.2012

Warehouse manager

AAC Contracting
03.1993 - 12.2001

Diploma -

Gates Chili High School

Diploma in Auto Tech -

Wemoco

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Robert Shipe