Robert Shuey
San Antonio
Summary
Dynamic professional with a proven track record at Sanger & Altgelt, excelling in customer service and critical thinking. Developed tailored loss control programs, enhancing safety protocols and compliance.
Experienced with operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Track record of successfully implementing strategies that align with organizational objectives. Skilled in financial forecasting and report writing, with a strong ability to build relationships and streamline operations for improved efficiency.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Sanger & Altgelt
06.2025 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Conducted comprehensive risk assessments to identify potential hazards and recommend preventive measures.
- Developed customized loss control programs tailored to client needs, enhancing safety protocols.
- Collaborated with clients to implement effective safety training sessions, improving employee compliance.
- Managed customer inquiries and resolved issues related to insurance policies.
- Assisted clients with claims processing and documentation requirements.
- Provided accurate information regarding coverage options and benefits.
- Collaborated with underwriting team to streamline policy issuance processes.
Lead Operations Coordinator
Deseret Forwarding International
01.2023 - 05.2025
- Coordinated logistics and scheduling for efficient shipment operations.
- Implemented process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to optimize workflow processes.
- Managed vendor relationships to ensure quality service delivery.
- Assisted in project management initiatives to streamline operations.
- Analyzed financial data to support budget forecasting and variance analysis.
- Prepared detailed financial reports for management review and strategic decision-making.
- Developed and maintained financial models to facilitate scenario analysis and planning.
- Assisted in the preparation of quarterly and annual financial statements in accordance with regulations.
Car Porter
Audi North Park
10.2018 - 02.2019
- Parked and retrieved vehicles efficiently to ensure timely service for customers.
- Maintained cleanliness of dealership lot, enhancing overall customer experience.
- Assisted with vehicle inventory management, ensuring accurate tracking and organization.
- Coordinated vehicle deliveries, prioritizing customer satisfaction and punctuality.
- Supported service department by transferring vehicles between locations as needed.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
Education
Bachelor of Science - Business Management
Hallmark University
San Antonio, TX 03.2021 - 06.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data Entry
- Data collection
- Relationship building
- Computer proficiency
- Scheduling
- Financial statement analysis
- Financial forecasting
- Financial planning
- Report writing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Sanger & Altgelt
06.2025 - 12.2025
Lead Operations Coordinator
Deseret Forwarding International
01.2023 - 05.2025
Bachelor of Science - Business Management
Hallmark University
03.2021 - 06.2023
Car Porter
Audi North Park
10.2018 - 02.2019