Robert Silencio

• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
• Collected room deposits, fees, and payments.

Assisted the front desk at a sister property Owned by marriott.

Assisted The front desk at a sister property owned by Marriott, Assisted a understaffed Property.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.