Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Robert Silva

Riverside,CA

Summary

Multifaceted and results-driven professional with extensive experience in maintenance, program management, and operations management. Proven track record of success in delivering innovative solutions to enhance system reliability and operational efficiency, driving overall company growth. Demonstrates excellent communication and interpersonal skills as a dynamic and collaborative team leader, adept at building high-performance teams, establishing strong business relationships, and cultivating high-performance personnel through advanced methods of performance management, staff training, and succession planning.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional Maintenance Manager

Amazon
02.2025 - Current
  • Lead and mentor field-based Facilities Managers to expand and improve Amazon's North American Fulfillment Network.
  • Recruit, interview, and select top talent for Area Maintenance Manager and Senior Technician positions.
  • Develop and implement reliability initiatives, contributing to improved facility uptime.
  • Documented innovative work methods to drive process enhancements.
    Standardized safety procedures to maintain a secure workplace.
    Educated Senior Leaders, Maintenance Managers, and technicians on equipment commissioning and compliance standards.
    Analyzed key performance indicators to identify improvements in operations.
    Enhanced Amazon customer experience through targeted process optimizations.
  • Develop and manage budget and contract documents including RFPs, change order controls, purchase orders, and invoicing.
  • Advise senior leadership on maintenance and equipment end of life (EOL) challenges utilizing ROI and other analytical techniques.

Maintenance Manager

Amazon
03.2024 - 02.2025
  • Oversaw budget preparation and execution while managing capital planning.
  • Facilitated Root Cause Analysis (RCA) reports for incidents and high-severity events.
  • Analyzed technician training data and coordinated regional training programs.
  • Oversaw and led a team of technicians to ensure timely and efficient resolution of equipment issues.
  • Managed and maintained the site’s budget, achieving six consecutive months under budget.
  • Managed and prioritized maintenance requests and work orders to ensure timely completion.
  • Developed and implemented maintenance strategies to improve equipment reliability and performance.
  • Drove continuous improvement initiatives to enhance safety, labor, and operational metrics.
  • Maintained strong partnerships and communicated effectively with various stakeholders, including safety, engineering, senior management, contractors, and vendors.

Regional Operations Manager

Amazon
10.2022 - 03.2024
  • Developed, implemented, and overseen KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
  • Experienced in scoping, leading, and implementing process improvements using Lean, Kaizen, and Six Sigma methodologies.
  • Developed cross-functional relationships with first, middle mile, fulfilment and central teams to drive overall operations alignment.
  • Evaluated and prioritized projects in conjunction with customer needs and technical team inputs.
  • Recruited, interviewed, and hired top-tier talent for Operation Manager and Area Manager roles.
  • Partnered up with Central Tech and Expansion teams to facilitate the translation of business requirements into technology requests, and ensuring that OTR capacity planning has access to the best in class management platforms.
  • Lead operations across multiple sites, with remote reporting structure where needed, ensuring teams execute daily and weekly cadence while also delivering key programs on time.
  • Owned capacity planning for multiple sites, supporting volume coordination and financial goals.
  • Collaborated with regional analysts and hiring teams to forecast and balance station volume.
  • Created and implemented training plans for new programs to ensure regional success.
  • Addressed capacity constraints by partnering with site leadership to standardize dispatch processes and ensure timely volume dispatch.

Area Manager

Amazon
08.2021 - 10.2022
  • Became a subject matter expert on quality KPIs, elevating the home site to become #1 in the region.
  • Partnered with Sr. Leadership on training initiatives to set team members up for success.
  • Led the launch and support of new programs, driving significant performance improvements.
  • Maintained strong relationships with regional leaders and support teams to ensure effective communication and operational support.
  • Coached and mentored leaders on best practices, influencing and engaging team performance.
  • Developed mechanisms for improved package visibility and dispatch layout, enhancing safety and efficiency.
  • Developed plans to ensure third-party business partner success through accurate route and shipment planning.
  • Launched three sites, supported various departments and improved KPIs upon launch.

Assistant Manager

Amazon
02.2020 - 08.2021
  • Supervised and coached a department of 20-65 associates, ensuring efficient operations and high team performance.
  • Collaborated with support teams including Safety, Engineering, Learning, Quality Assurance, and Human Resources to develop plans to meet business objectives.
  • Managed daily dispatch operations, overseeing the distribution of over 100k packages to 350+ drivers efficiently and on time.
  • Conducted debriefs to identify root causes of package issues and coordinated with drivers to ensure customer satisfaction.
  • Led daily stand-up meetings with associates, provided quality and productivity feedback, and documented End of Shift reports.
  • Performed safety, quality, and productivity audits to maintain high standards and compliance.

Warehouse Associate

Amazon
01.2017 - 02.2020
  • Stowed merchandise into bins or pallets, managed warehouse inventory counts, and assured quality across the facility.
  • Collaborated with operations managers and senior management to resolve issues, create inventory space, and coordinate inventory shipments to other locations.
  • Located merchandise to fulfill customer orders, assisted process assistants with priority tasks, and supervised a team as Tote Captain.
  • Developed cross-functional knowledge and provided training in various departments including Outbound Dock, Outbound Pack, and Vendor Returns.
  • Participated in the ONT6 Soft Line Conversion Kaizen Project, guiding new associates in role development and SOP implementation.

Education

High School Diploma -

Moreno Valley High School
01.2016

Associates Degree -

Riverside Community College
Riverside, CA

Skills

  • Program & Project Management
  • Operations Management
  • Maintenance & Reliability Management
  • Data Analysis & Performance Metrics
  • Vendor & Stakeholder Management
  • Budget Management & Cost Control
  • Training & Development Programs
  • Lean Manufacturing Principles
  • Meet and Exceed KPI Goals
  • Knowledgeable in Computer Science
  • Proficient in CMMS Software
  • Deep Diving
  • Asset management
  • Employee performance assessment
  • Employee performance evaluation
  • Supply chain management

Affiliations

  • Top 5 High-Performing Operations Manager for the West Coast Region.

Languages

English
Full Professional
Spanish
Professional

Certification

  • OSHA 10 Certified
  • Red Cross CPR Certified

Timeline

Regional Maintenance Manager

Amazon
02.2025 - Current

Maintenance Manager

Amazon
03.2024 - 02.2025

Regional Operations Manager

Amazon
10.2022 - 03.2024

Area Manager

Amazon
08.2021 - 10.2022

Assistant Manager

Amazon
02.2020 - 08.2021

Warehouse Associate

Amazon
01.2017 - 02.2020

High School Diploma -

Moreno Valley High School

Associates Degree -

Riverside Community College

Similar Profiles

CREATE PROFILE
Robert Silva
Want your own profile? Create for free at Resume-Now.com