Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Robert Silvia

Summary

Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Shopper

Maplebear Inc. Instacart
04.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Conducted price checks for customers, establishing trust and enhancing their overall experience.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Verified each item matched order sheet's description.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Provided exceptional customer service through active listening, empathy, and timely problem resolution.
  • Scanned each item's barcode before item's removal from shelf.
  • Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
  • Totaled completed order, and provided required documentation for order payment.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Loaded and unloaded orders at customer's homes or locations.
  • Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.
  • Kept vehicle clean and neat to offer professional impression to every customer.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Documented sales and customer feedback to enable tracking history and maintain accurate records.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met existing customers to review current services and expand sales opportunities.

Uber Partner

Delivery Service
02.2020 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Adhered to all safety regulations and traffic laws while driving.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Delivered passengers to destinations safely and on time.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Responded with ease to sudden changes in routes and schedules.
  • Followed applicable traffic regulations and traffic laws.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.

Owner

R S Service's
12.2011 - 02.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Trained and developed team members to build human capital.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Bashful Butler

Catering Event Manager
06.2002 - 12.2008
  • Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
  • Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
  • Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
  • Collaborated with other household staff members to ensure cohesive operation of all domestic matters.
  • Enhanced guest experiences by providing personalized and attentive services as per their preferences.
  • Inspected all cleaning and household tasks for alignment with quality standards.
  • Provided support during emergencies or crises within the household, acting swiftly and calmly to mitigate potential issues and ensure safety for all occupants.
  • Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
  • Supervised event staff of 15 by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
  • Oversaw maintenance projects within the residence by coordinating with contractors, keeping disruptions minimal while ensuring timely completion of work.
  • Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Designed catering packages to increase sales and customer experience.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Spearheaded efforts to obtain necessary permits for off-site events, ensuring compliance with local regulations and guidelines.
  • Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
  • Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
  • Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Manager

Burger King
08.1998 - 01.2002
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

Bachelor of Science - Cyber Security

Full Sail University
Winter Park, FL
04.2026

No Degree - IT Support Certificate Program

Calbright College
Sacramento, CA
03.2025

High School Diploma -

Sultana High School
Hesperia, CA
05.1997

Skills

  • Strong Work Ethic
  • Online order fulfillment
  • Reading Comprehension
  • Mobile app proficiency
  • Product picking
  • Reliability and punctuality
  • Order Accuracy
  • Efficient shopping
  • Quick Learner
  • Delivery Management
  • Attention to Detail
  • Staff Leadership
  • Food Safety
  • Staff Supervision
  • Verbal and written communication
  • Project Management
  • Operations Management
  • Business Management
  • Staff Management
  • Staff hiring
  • Sales management
  • Labor Relations
  • Bookkeeping
  • Employee Training
  • Team Management
  • Complaint resolution
  • Food Service Background
  • Employee Retention
  • Supervisory skills
  • Recruitment
  • Conflict resolution techniques
  • Safe Food Handling
  • Critical Thinking
  • Calm and Pleasant Demeanor
  • Health Code Compliance
  • Investigating Complaints
  • Fire Safety Regulations
  • Building Maintenance
  • Mobile payment processing
  • Supply Chain Understanding
  • Shelf Stocking
  • Loss prevention awareness
  • Customer Service
  • Customer Relations
  • Relationship Building
  • Decision-Making
  • Accurate money handling
  • Payment Processing
  • Documentation And Reporting
  • Opening and closing procedures
  • Food safety and sanitation
  • Account Servicing
  • Verifying Order Accuracy
  • Store maintenance
  • Cash handling proficiency
  • Preventive Maintenance
  • Equipment Troubleshooting
  • Maintenance Planning
  • Work Order Management
  • Safety Protocols
  • Predictive Maintenance
  • Grounds Maintenance
  • Team Leadership
  • Mechanical Aptitude
  • Facilities Maintenance
  • Inventory Monitoring
  • Equipment Inspection
  • Computerized Maintenance Management System
  • Spare Parts Inventory
  • Employee performance assessment
  • Facilities Management
  • Employee performance evaluation
  • Energy management
  • Lockout and tagout procedures
  • HVAC Systems
  • Safety Monitoring
  • Resource Allocation
  • Asset Management
  • Employee Scheduling
  • Apartment Maintenance
  • Vehicle Fleet Management
  • Expense Tracking
  • Computer Skills
  • Teamwork and Collaboration
  • Scheduling and Coordinating
  • Professional and Courteous
  • Managing Operations and Efficiency
  • Emergency Response
  • Performance Evaluations
  • Staff Training
  • Good Judgment
  • MS Office
  • Hiring and Training
  • Customer Relationship Management
  • Interpersonal Relations
  • Employee Development
  • Business Administration
  • Human Resources Management
  • Administration and Reporting
  • Negotiation and Conflict Resolution

Certification

Customer Service Foundations - Linkedin Learning Apr 30, 2024 Skills (Customer Support), (Customer Service)


De-Escalating Conversations for Customer Service - Linkedin Learning Apr 29,2024 Skills (Customer Escalation Management), (De-escalation), (Customer Service)


Customer Service: Problem-Solving ans Troubleshooting - Linkedin Learning Apr 30, 2024 Skills (Troubleshooting), (Problem Solving), (Customer Service)


Customer Service: Handling Abusive Customers - Linkedin Learning Apr 10. 2024 Skills (De-escalation)


Building Rapport with Customers - Linkedin Learning Apr 29, 2024 Skills (Customer Service), (Client Rapport)

Timeline

Shopper

Maplebear Inc. Instacart
04.2021 - Current

Uber Partner

Delivery Service
02.2020 - Current

Owner

R S Service's
12.2011 - 02.2024

Bashful Butler

Catering Event Manager
06.2002 - 12.2008

Manager

Burger King
08.1998 - 01.2002

Bachelor of Science - Cyber Security

Full Sail University

No Degree - IT Support Certificate Program

Calbright College

High School Diploma -

Sultana High School

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Robert Silvia