Robert Simmons
Fort Mill,SC
Summary
Motivated business professional bringing 22 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative, sales, and operations personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
24
24
years of professional experience
Work History
Shop Owner
Southwest Lawn Equipment
10.2009 - 06.2023
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Implemented loss prevention strategies to minimize instances of theft or damage within the store.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Retained accurate records of purchases, titles and sales.
- Completed store operational requirements by assigning tasks based upon strength and level of experience.
- Consulted with customers to assess needs and propose optimal solutions.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
Owner
Robert's Lawn Care
05.2001 - 09.2012
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed day-to-day business operations.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Self-motivated, with a strong sense of personal responsibility.
Purchasing Manager
Benton Landscape & Design
04.1999 - 05.2001
- Sourced vendors, built relationships, and negotiated prices.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Contacted location managers and department supervisors to assess requirements.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
Education
High School Diploma -
Olympic High School
Charlotte, NC06.1995
Computer Program And Robotics - Computer Installation And Repair Technology
ECPI
Charlotte, NC10.1997
Skills
- Customer Relations
- Bookkeeping
- Customer Service
- Preventive Maintenance
- Waste Reduction
- Store maintenance
- Managing parts
- Customer service background
- Coordination with Service Team
- Financial Planning
- Service Sales
- Willing to Learn
- Up-selling strategies
- Repair Cost Estimation
- Basic Mathematics
- Issue Resolution
- Business Development
- Employee Scheduling
- Business Operations
- Vendor Relationship Management
- Scheduled services
- Pricing strategy
- Service Schedule Coordination
- Staff Management
- Supply Ordering
- Decision-Making
- Service Scheduling
Timeline
Shop Owner
Southwest Lawn Equipment
10.2009 - 06.2023
Owner
Robert's Lawn Care
05.2001 - 09.2012
Purchasing Manager
Benton Landscape & Design
04.1999 - 05.2001
High School Diploma -
Olympic High School
Computer Program And Robotics - Computer Installation And Repair Technology
ECPI
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