Summary
Overview
Work History
Education
Skills
Timeline
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Robert Simmons

Orlando

Summary

Dynamic professional with a proven track record in customer service at Wawa Inc., excelling in problem-solving and time management. Demonstrated ability to enhance operational efficiency and foster teamwork, while effectively handling customer concerns. Skilled in strategy development, ensuring high-quality service and satisfaction in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Associate

PeopleReady
08.2021 - Current
  • Assisted in executing daily operational tasks to ensure smooth workflow.
  • Collaborated with colleagues to streamline processes and improve efficiency.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

11 Bravo Infantryman

United States Army
05.2018 - 06.2020
  • Executed tactical maneuvers to enhance unit effectiveness during training and operations.
  • Collaborated with team members to develop and implement operational plans in diverse environments.
  • Trained junior soldiers on weapons handling, tactics, and safety protocols to improve overall readiness.
  • Led small teams during exercises, fostering teamwork and enhancing mission success rates through effective communication.

Customer Service Associate

WaWa Inc.
01.2017 - 04.2018
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provide excellent food preparation for enhancing the customer's experience.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Campaign Associate

Tony Khoury 2016 Campaign for U.S. Senate
01.2016 - 11.2016
  • Developed and implemented targeted campaign strategies to enhance brand visibility and engagement.
  • Analyzed market trends and audience insights to refine campaign messaging and outreach efforts.
  • Coordinated cross-functional teams to ensure timely execution of campaign initiatives across multiple channels.
  • Managed digital marketing tools, optimizing performance metrics for improved campaign effectiveness.

Customer Service Associate

Wawa Inc.
01.2015 - 01.2016
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provide excellent food preparation for enhancing the customer's experience.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
05-2018

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Workplace safety
  • Flexible schedule
  • Cross-functional teamwork
  • Strategy development
  • Problem-solving

Timeline

Associate

PeopleReady
08.2021 - Current

11 Bravo Infantryman

United States Army
05.2018 - 06.2020

Customer Service Associate

WaWa Inc.
01.2017 - 04.2018

Campaign Associate

Tony Khoury 2016 Campaign for U.S. Senate
01.2016 - 11.2016

Customer Service Associate

Wawa Inc.
01.2015 - 01.2016

Associate of Arts - General Studies

Valencia College

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