Robert Simon
Anna
Summary
Aviation professional with comprehensive background in helicopter crew operations and maintenance. Committed to maintaining high standards and achieving operational efficiency through meticulous attention to detail. Known for fostering team collaboration and adapting to dynamic environments, with expertise in technical maintenance and safety protocols.
Overview
20
20
years of professional experience
Work History
Service Technician
Joplin's A/C and Heating
03.2016 - 08.2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Military Police Officer / Blackhawk Door Gunner
US Army
08.1999 - 06.2009
- Maintained law and order by conducting regular patrols and surveillance.
- Improved safety by managing crowd control during large events.
- Enforced military regulations with precision and professionalism.
- Responded to emergencies to maintain safety and order.
- Enhanced community relations by engaging in outreach programs.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Improved team communication by conducting regular briefings and debriefings with pilots, crew members, and maintenance personnel.
- Contributed to successful mission outcomes by providing critical in-flight support to pilots during complex maneuvers and emergency situations.
- Ensured smooth transitions between shifts with concise handover reports detailing completed tasks, outstanding issues requiring attention, and safety concerns.
- Directed aircraft fueling, loading and unloading operations.
Education
HVAC
Remington College
Garland03-2016
Associate in Information And Technology - IT
Remington College
Garland03-2014
Skills
- Attention to detail
- Customer service
- Troubleshooting skills
- Emergency call response
- Crisis management
- Aviation crew coordination
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
Timeline
Service Technician
Joplin's A/C and Heating
03.2016 - 08.2019
Military Police Officer / Blackhawk Door Gunner
US Army
08.1999 - 06.2009
HVAC
Remington College
Associate in Information And Technology - IT
Remington College
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