Robert Sinclair
Clyde
Summary
Dynamic Service Manager at Michael's Car Center Inc. with a proven track record in enhancing technician efficiency and customer satisfaction. Expert in technical troubleshooting and crew leadership, I successfully transformed customer complaints into loyalty opportunities while managing a high-performing team to achieve business goals. Michigan Master Certified Technician dedicated to excellence.
Overview
25
25
years of professional experience
Work History
Service Manager
Michael's Car Center Inc.
Fort Gratiot, MI
11.2000 - Current
- Increased gross profit and technician efficiency
- Resolved customer complaints in a professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained, and supervised a team of service staff members to meet business goals.
- Managed a team of technicians, ensuring the timely completion of projects and high-quality workmanship.
Education
High School Diploma -
Port Huron High School
Skills
- Michigan Master Certified Technician
- Michigan Unitized Body and Structural Repair certification
- Customer service
- Workflow management
- Crew leadership
- Technical troubleshooting
Timeline
Service Manager
Michael's Car Center Inc.
11.2000 - Current
High School Diploma -
Port Huron High School