Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Sinclair

Clyde

Summary

Dynamic Service Manager at Michael's Car Center Inc. with a proven track record in enhancing technician efficiency and customer satisfaction. Expert in technical troubleshooting and crew leadership, I successfully transformed customer complaints into loyalty opportunities while managing a high-performing team to achieve business goals. Michigan Master Certified Technician dedicated to excellence.

Overview

25
25
years of professional experience

Work History

Service Manager

Michael's Car Center Inc.
11.2000 - Current
  • Increased gross profit and technician efficiency
  • Resolved customer complaints in a professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained, and supervised a team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring the timely completion of projects and high-quality workmanship.

Education

High School Diploma -

Port Huron High School

Skills

  • Michigan Master Certified Technician
  • Michigan Unitized Body and Structural Repair certification
  • Customer service
  • Workflow management
  • Crew leadership
  • Technical troubleshooting

Timeline

Service Manager

Michael's Car Center Inc.
11.2000 - Current

High School Diploma -

Port Huron High School

Similar Profiles

CREATE PROFILE