Summary
Overview
Work History
Education
Skills
Timeline
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Robert Sisler

Colorado Springs,CO

Summary

Accomplished executive leader with a proven track record in driving organizational success through strategic partnerships, talent development, and performance optimization. With a deep understanding of industry dynamics, I excel in cultivating mutually beneficial alliances, fostering a culture of continuous learning, and delivering sustained growth results. My visionary leadership style and data-driven approach empower teams to exceed objectives while enhancing stakeholder relationships. A dedicated advocate for innovation and collaboration, I am committed to propelling organizations to new heights through holistic leadership that prioritizes partnership, development, and performance growth.

Overview

11
11
years of professional experience

Work History

Director, Global Care Operations

T-Mobile
02.2022 - Current
  • Led a team of 30 high performing contributors that oversaw operations of 10,000 frontline reps and leaders within our BPO partnerships.
  • Worked closely with organizational leaders within T-Mobile and multiple partner organizations to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity and high performance.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Formed strategic partnerships and connected with BPO partners to drive business development.

Director, Call Center Operations

T-Mobile
03.2017 - 02.2022
  • Led call center operations for T-Mobiles Colorado Springs based call center, consisting of 100+ leaders and 900+ frontline reps.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored and coordinated workflows to optimize resources while developing a high performing, cohesive team.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Let the Colorado Springs location to multiple top performing site awards and Colorado's Best Place to Work from 2013 to 2022.

Senior Manager, Call Center Operations

T-Mobile
11.2012 - 02.2017
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.

Education

Bachelor of Arts - Communications

University of Northern Colorado
Greeley, CO
05.2001

Skills

    1 Strategic Leadership: The ability to think critically and develop innovative strategies to drive organizational growth and achieve business objectives

    2 People Management: Proven track record in building and leading high-performing teams, attracting top talent, and fostering a positive and inclusive work culture

    3 Change Management: Expertise in leading successful organizational transformations, adaptability to changing business environments, and effectively managing resistance to change

    4 Financial Acumen: Strong understanding of financial principles, budgeting, forecasting, and analysis to make informed decisions that maximize profitability and drive sustainable growth

    5 Business Development: Experience in identifying and capitalizing on new business opportunities, cultivating valuable partnerships, and expanding market share

    6 Stakeholder Engagement: Excellence in building and nurturing relationships with key stakeholders, including clients, investors, board members, and government officials

    7 Communication and Influence: Exceptional oral and written communication skills, with the ability to convey complex ideas in a clear and compelling manner, build consensus, and influence positive outcomes

    8 Innovation and Problem-Solving: Proven ability to think outside the box, identify creative solutions to complex problems, and lead teams in implementing innovative processes and technologies

    9 Performance Optimization: Proven track record in continuously improving operational efficiency, streamlining processes, and implementing performance metrics to drive productivity and exceed targets

    10 Ethical Leadership: Strong commitment to ethical business practices, integrity, and corporate social responsibility, upholding the highest standards of professionalism and accountability

Timeline

Director, Global Care Operations

T-Mobile
02.2022 - Current

Director, Call Center Operations

T-Mobile
03.2017 - 02.2022

Senior Manager, Call Center Operations

T-Mobile
11.2012 - 02.2017

Bachelor of Arts - Communications

University of Northern Colorado

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Robert Sisler