Robert Slack
Millington,TN
Summary
Highly-motivated with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
13
13
years of professional experience
Work History
Dental Laboratory Technician
DDS Dentures + Implant Solutions
2020.11 - Current
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Adhered to specifications to craft well-fitting appliances.
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Completed detailed models of patients' mouths to create accurate devices.
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- Trained or supervised other dental technicians or dental laboratory bench workers.
Dental Laboratory Technician
Navy
2010.10 - 2020.12
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
Education
Master of Science - Marketing
Southern New Hampshire University
Hooksett, NH07.2024
Master of Science - Sports Management
Southern New Hampshire University
Hooksett, NH04.2022
Skills
- Patient Education
- Complex Problem-Solving
- Social Perceptiveness
- Training Initiatives
- Patient Identification
- Professional Relationships
- Patient Treatment
- High-Volume Environments
- Payment Plans
- Patient Care
- Data Analysis and Modeling
- Write Reports
Timeline
Dental Laboratory Technician
DDS Dentures + Implant Solutions
2020.11 - Current
Dental Laboratory Technician
Navy
2010.10 - 2020.12
Master of Science - Marketing
Southern New Hampshire University
Master of Science - Sports Management
Southern New Hampshire University
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