Summary
Overview
Work History
Education
Skills
Timeline
Generic
ROBERT SMILEY

ROBERT SMILEY

Houston,TX

Summary

Dynamic and accomplished Food and Beverage professional with over 20 years of experience managing high-volume restaurants and enhancing guest experiences. Expertise in cost management, training and development, and strict compliance with health and safety regulations consistently drives operational excellence. A proven track record in driving sales growth and optimizing operations underscores a commitment to fostering a culture of excellence. Seeking a Regional Director of Food and Beverage role or similar to leverage strategic planning, marketing acumen, and a passion for team development to contribute to long-term organizational success.

Overview

23
23
years of professional experience

Work History

Director of Food and Beverage

Spectrum Retirement
08.2023 - Current
  • Responsible for overseeing all aspects of food and beverage operations within the retirement community.
  • Develop and implement strategies to enhance dining experiences for residents.
  • Manage food and beverage budgets, ensuring financial objectives are met.
  • Lead a team of culinary and service staff to deliver exceptional service and maintain high standards.
  • Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
  • Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.

Managing Partner

Zio's Italian Kitchen
08.2019 - 08.2023
  • Oversee daily operations, ensuring high-quality food preparation and service standards.
  • Implement cost control measures, reducing waste and maximizing profitability.
  • Lead staff training and development, fostering a team-oriented environment.
  • Develop and execute marketing strategies to drive sales and customer engagement.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Established and implemented business procedures and process improvements.
  • Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.

Managing Partner

Longhorn Steakhouse, Tuscaloosa, AL
07.2015 - 03.2019
  • Directed all aspects of restaurant operations, from budgeting to customer service.
  • Conducted regular quality checks to ensure consistent food and beverage standards.
  • Collaborated with management on marketing initiatives and special events.
  • Supervised hiring, training, and scheduling of staff to maintain optimal performance.

Assistant Manager

Longhorn Steakhouse, Tuscaloosa, AL
11.2009 - 07.2015
  • Assisted in managing daily restaurant activities, ensuring adherence to company policies.
  • Monitored food and beverage costs, implementing strategies to minimize waste.
  • Addressed customer complaints and resolved service issues promptly.
  • Maintained compliance with health and safety regulations.

General Manager

Chili's Inc, Dothan, AL
07.2006 - 09.2009
  • Managed overall restaurant operations, focusing on enhancing customer satisfaction.
  • Developed staff schedules and assigned duties to ensure smooth operations.
  • Conducted regular training sessions to maintain high service standards.
  • Implemented health and safety protocols to ensure a safe dining environment.

Assistant Manager

Chili's Inc, Dothan, AL
07.2004 - 07.2006
  • Supported the General Manager in daily operational tasks.
  • Ensured compliance with health and safety regulations.
  • Assisted in the development and implementation of staff training programs.
  • Monitored inventory levels and ordered supplies as needed.

Corporate Trainer

Chili's, Citrus Springs, FL
08.2002 - 07.2004
  • Delivered training programs to enhance employee skills and service consistency.
  • Traveled to various locations to conduct on-site training sessions.
  • Ensured adherence to company policies and procedures across all branches.
  • Assisted in the development of training materials and manuals.

Education

Associate of Applied Science - Culinary

Le Cordon Bleu
Chicago, IL

Skills

  • Food and Beverage Cost Management
  • Staff Training and Development
  • Customer Service Excellence
  • Health and Safety Compliance
  • Marketing and Event Planning
  • Budgeting and Financial Oversight
  • Problem Resolution
  • Leadership and Team Management
  • Recipe creation
  • Menu development
  • Allergen awareness
  • Hospitality management
  • Operational efficiency

Timeline

Director of Food and Beverage

Spectrum Retirement
08.2023 - Current

Managing Partner

Zio's Italian Kitchen
08.2019 - 08.2023

Managing Partner

Longhorn Steakhouse, Tuscaloosa, AL
07.2015 - 03.2019

Assistant Manager

Longhorn Steakhouse, Tuscaloosa, AL
11.2009 - 07.2015

General Manager

Chili's Inc, Dothan, AL
07.2006 - 09.2009

Assistant Manager

Chili's Inc, Dothan, AL
07.2004 - 07.2006

Corporate Trainer

Chili's, Citrus Springs, FL
08.2002 - 07.2004

Associate of Applied Science - Culinary

Le Cordon Bleu

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