Robert Smith
Centralia,MO
Summary
Dynamic auto body professional offering extensive auto body knowledge gained through 18 years of industry experience. Well-versed in repair and assembly for a range of makes and models. Strong knowledge of industry best practices and insurance protocols.
Overview
17
17
years of professional experience
Work History
Auto Body Technician
Joe Machens East Collision
06.2020 - Current
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Decreased repair time by streamlining processes and effectively managing workflow in the shop.
- Enhanced team productivity by training junior technicians on industry best practices and advanced repair techniques.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Completed complex repairs with precision, demonstrating expertise in various auto body materials and techniques.
- Collaborated with insurance adjusters to negotiate fair estimates for customers, ensuring accurate compensation for damages sustained.
- Ensured consistent quality control through thorough inspections of completed work before releasing vehicles back to customers.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Continuously updated professional knowledge through attending workshops, trade shows, and certification courses relevant to the auto body technician field.
- Reduced waste generation by recycling materials where possible and following environmentally friendly disposal procedures.
- Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
Body Technician
Collision Center of Columbia
10.2011 - 06.2020
- Improved customer satisfaction by delivering high-quality body repair services in a timely manner.
- Collaborated with insurance adjusters to expedite claims processing and ensure accurate estimates for customers.
- Stayed up-to-date on industry advancements to offer the most cutting-edge techniques for vehicle body repairs.
- Increased repeat business by cultivating strong relationships with clients and consistently exceeding expectations for service quality.
- Maintained a clean, organized work environment for optimal safety and productivity during all repair processes.
- Reduced rework instances by thoroughly inspecting completed repairs and addressing any issues promptly.
- Achieved consistent customer commendations through excellent communication and follow-up on repair status updates.
- Completed complex collision repairs, resulting in restored vehicle functionality and aesthetics.
- Mentored junior technicians to strengthen their technical skills and knowledge of industry best practices.
- Enhanced shop efficiency by streamlining workflow and optimizing space utilization for repair projects.
Paint Technician
Joe Machens Ford Body Shop
11.2010 - 10.2011
- Increased paint quality by implementing proper mixing techniques and ensuring accurate color matching.
- Reduced material waste with efficient paint application methods, contributing to cost savings.
- Maintained a clean and organized workspace, promoting safety and efficiency in the paint booth.
- Enhanced customer satisfaction by delivering high-quality finishes through precise attention to detail.
- Adhered to environmental regulations by properly disposing of hazardous materials and maintaining ventilation equipment.
- Performed thorough inspections of completed work, ensuring consistency in appearance and meeting client expectations.
- Contributed to increased workflow efficiency by managing inventory levels and ordering supplies as needed.
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
Parts Manager
Collision Center of Columbia
05.2008 - 11.2010
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in collision equipment.
Body Technician
Collision Center of Columbia
06.2007 - 05.2008
- Improved customer satisfaction by delivering high-quality body repair services in a timely manner.
- Enhanced shop efficiency by streamlining workflow and optimizing space utilization for repair projects.
- Completed complex collision repairs, resulting in restored vehicle functionality and aesthetics.
- Collaborated with insurance adjusters to expedite claims processing and ensure accurate estimates for customers.
- Maintained a clean, organized work environment for optimal safety and productivity during all repair processes.
- Stayed up-to-date on industry advancements to offer the most cutting-edge techniques for vehicle body repairs.
- Developed customized repair solutions based on vehicle make, model, age, and specific damage extent.
- Collaborated with parts department personnel to obtain necessary replacement components quickly, minimizing downtime for customers'' vehicles awaiting repairs.
Body Technician / Custom Upholstery
Dowell’s Body Shop
11.2006 - 06.2007
- I tore cars down for restoration
- I stripped cars to bare metal
- Epoxy primed the whole car
- Did mud work to each panel until in primer Blocked and reprimed vehicle Blocked and prepped for paint Made custom interior with industrial sewing machine to each vehicle.
Education
Associate of Science - Collision Repair And Refinishing
WyoTech - Laramie
Laramie, WY09.2006
Skills
- Automotive detailing
- Body Filler Application
- Seam Sealing Techniques
- Dent Repair Mastery
- Automotive Electrical Systems
- Color matching expertise
- Plastic Repair Techniques
- Automotive Air Conditioning
- Suspension System Repairs
- Frame Alignment Proficiency
- Adhesive Bonding Techniques
- Spot welding proficiency
Timeline
Auto Body Technician
Joe Machens East Collision
06.2020 - Current
Body Technician
Collision Center of Columbia
10.2011 - 06.2020
Paint Technician
Joe Machens Ford Body Shop
11.2010 - 10.2011
Parts Manager
Collision Center of Columbia
05.2008 - 11.2010
Body Technician
Collision Center of Columbia
06.2007 - 05.2008
Body Technician / Custom Upholstery
Dowell’s Body Shop
11.2006 - 06.2007
Associate of Science - Collision Repair And Refinishing
WyoTech - Laramie
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