Robert Smith
Sanford,FL
Summary
Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
27
27
years of professional experience
Work History
Grounds Maintenance Worker
Sanford Airport Authority
05.2022 - Current
- Completed Green Industries Best Management Practices program through UF/IFAS with 98% test score
- Passed all required airfield certification classes and tests
- Began leading weekly airfield grounds crew during 90 day probation period
- Performed general grounds keeper duties
- Completed irrigation repairs and assisted with new system design
- Current Forklift and Telehandler certification.
Machine Operator/Equipment Tuner
Invacare Corporation
03.2021 - 04.2022
- Certified to operate multiple machines in compliance with ISO standards
- Maintained required chemical usage and inventory log to FDA standards
- Completed necessary training to perform final tune on outgoing oxygen concentrators
- Managed temporary rotating staff on daily basis.
Learning Ambassador
Amazon (MCO2/DED2)
08.2020 - 04.2021
- Trained new employees and cross trained current ones in all aspects of sort center
- Certified to run multiple P.I.T
- (powered industrial truck) machines
- Achieved Blue Badge (permanent) status at earliest possible time
- Filled in for higher level employees when absent.
Lead Valet, Floating Supervisor
ABM Industries, Healthcare Support Services (part time Jan 2012 - March 2016)
09.2011 - 03.2020
- Acted as first and last point of contact at client's premiere location
- Performed general duties of valet attendant at multiple locations
- Filled in for senior employees when absent at high traffic properties
- Documented and reported accident claims
- Coordinated special events with clients
- Acted as liaison between clients and patients.
- Answered guest's questions about property amenities and services
- Resolved customer complaints through calm, constructive communication
On Call Special Event Coordinator
Gulfstream Management Services
01.2002 - 03.2020
- Met with clients to sell services and coordinate events
- Designed traffic flow and parking plans for one time events
- Developed; payroll, cash, and auditing protocol
- Coordinated rental equipment and recruited staffing for simultaneous functions 24/7 on event weekends
- Responsible for price adjustment based on current supply/demand availability.
- Researched and identified new vendors and suppliers to obtain competitive pricing
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
Valet and Taxi Stand Manager
Maingate Valet/Maingate Transportation
09.2010 - 09.2011
- Recruited for and scheduled for multiple taxi and valet stands stands that operated 24/7
- Responsible for documenting and reporting accident and insurance claims
- Prioritized ground transportation assets to ensure clients' needs were satisfied
- Assisted with contract development and budgeting.
- Administered payroll for team members and addressed discrepancies in compensation
Managing Partner
Reveal Products of Florida
04.2005 - 09.2009
- Sold product to contractors and supply houses (including HD Supply)
- Performed takeoffs (listing and measuring of required material from blueprints) for customers
- Oversaw staff while performing all payroll and accounting
- Filled in for every position in both shop and field
- Ordered all material and equipment used in production.
Bell Captain
Governor's Inn
09.2000 - 05.2002
- Acted as first and last impression at Tallahassee's premier hotel
- Worked as and oversaw valet and bell staff
- Filled in as bartender and night auditor as needed
- Performed duties of concierge providing complete guest satisfaction.
Account Manager
Valet Parking Systems of America
10.1997 - 08.2000
- Responsible for staffing multiple 24 hour locations
- Coordinated multiple 1 time events
- Accounting and payroll
- Sales to both guests and clients
- Performed duties of valet parker and bellman
- Performed site maintenance.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.1997
Skills
- Proficiency in MS Office
- Familiar with multiple parking management systems
- Transportation Management
- Budgeting and finance
- Event Setup and Breakdown
- Staff Management
- Cash Handling
- Guest flow management
- POS system operations
- Directing Traffic
Timeline
Grounds Maintenance Worker
Sanford Airport Authority
05.2022 - Current
Machine Operator/Equipment Tuner
Invacare Corporation
03.2021 - 04.2022
Learning Ambassador
Amazon (MCO2/DED2)
08.2020 - 04.2021
Lead Valet, Floating Supervisor
ABM Industries, Healthcare Support Services (part time Jan 2012 - March 2016)
09.2011 - 03.2020
Valet and Taxi Stand Manager
Maingate Valet/Maingate Transportation
09.2010 - 09.2011
Managing Partner
Reveal Products of Florida
04.2005 - 09.2009
On Call Special Event Coordinator
Gulfstream Management Services
01.2002 - 03.2020
Bell Captain
Governor's Inn
09.2000 - 05.2002
Account Manager
Valet Parking Systems of America
10.1997 - 08.2000
High School Diploma -
Lake Brantley High School
Similar Profiles
Bradalis FloresBradalis Flores
Dispatch/Operations Supervisor at Sanford Airport AuthorityDispatch/Operations Supervisor at Sanford Airport Authority
CECILY BORJONCECILY BORJON
Passenger Service Supervisor at Sanford Airport AuthorityPassenger Service Supervisor at Sanford Airport Authority
Theodore RichardsonTheodore Richardson
Airport Operations Specialist at TBI Airport Management, Inc.Airport Operations Specialist at TBI Airport Management, Inc.