Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Smith

Franklin

Summary

In my professional career and most recently in my time at the Milwaukee County Office of Emergency Management, I have excelled in high stress situations, crisis management and interpersonal relations with co-workers, emergency medical providers, hospital staff and the public. I am a Personable and resourceful individual with strong problem-solving and decision-making skills. Knowledgeable about emergency response protocols and operational command systems, with solid skills in crisis management and communication. Committed to ensuring safety and operational efficiency through effective leadership and coordination. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Command Duty Officer

Milwaukee County Office of Emergency Management
01.2020 - Current


  • Maintained high standards of discipline and professionalism among staff members by consistently enforcing policies and providing clear expectations for behavior on duty.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Ensure patient care and emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
  • Facilitated transportation arrangements of Emergency medical professionals ensuring timely access to necessary medical care for their patients.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed during care and transport by emergency medical professionals.
  • Gathered and assessed real-time data to draft and communicate reports.
  • Relay latest information to Hospital staff relative to patient care enroute to hospital
  • Receive public emergency and non-emergency calls and prioritize effectively to facilitate transport of patients while tracking data in real time

Medical Office Coordinator

Ascension Hospital
04.2016 - 01.2020
  • Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.

Anesthesia Technician

Ascension Hospital
04.2013 - 04.2016
  • Maintained sterile anesthesia supplies within expiration date.
  • Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
  • Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
  • Assisted with transports of invasively monitored O.R. and I.C.U. patients.
  • Assisted anesthesia personnel with insertion and setup of IV catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
  • Improved patient safety by accurately preparing and labeling IV medications.
  • Safeguarded patient information privacy following HIPAA regulations in all communications regarding prescribed treatments.

Paramedic

Ascension Hospital
09.2010 - 06.2013
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.

Paramedic Supervisor

City of Milwaukee Fire Department
06.2000 - 09.2009
  • Evaluated emerging trends and new technologies in the field of emergency medical services to ensure that the team remained at the forefront of best practices.
  • Served as a liaison between the EMS department and other health care organizations to facilitate collaboration on projects that improve patient outcomes.
  • Responded to daily emergencies and worked alongside firemen and EMTs.
  • Contributed to the development of department-wide policies, procedures, and protocols aimed at enhancing operational effectiveness.
  • Addressed any performance or disciplinary issues within the team promptly and fairly, ensuring a positive work environment for all staff members.
  • Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.

Firefighter

City of Milwaukee Fire Department
03.1996 - 09.2009
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
  • Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.

Military

US Marines Corps
07.1990 - 04.1994
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
  • Documented and organized security information accurately and efficiently.
  • Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
  • Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
  • Led fire teams during battle drills and training exercises.

Education

No Degree - Criminal Justice

UW Milwaukee
Milwaukee, WI

No Degree - EMT- Paramedic, ACLS, PALS

MIlwaukee County Training Center
Milwaukee County
06-2000

High School Diploma -

Rufus King High School
Milwaukee, WI
06-1989

Skills

  • Personnel management
  • Crisis management
  • Interpersonal relations
  • Security management
  • Policy enforcement
  • Problem-solving
  • Multitasking

Timeline

Command Duty Officer

Milwaukee County Office of Emergency Management
01.2020 - Current

Medical Office Coordinator

Ascension Hospital
04.2016 - 01.2020

Anesthesia Technician

Ascension Hospital
04.2013 - 04.2016

Paramedic

Ascension Hospital
09.2010 - 06.2013

Paramedic Supervisor

City of Milwaukee Fire Department
06.2000 - 09.2009

Firefighter

City of Milwaukee Fire Department
03.1996 - 09.2009

Military

US Marines Corps
07.1990 - 04.1994

No Degree - Criminal Justice

UW Milwaukee

No Degree - EMT- Paramedic, ACLS, PALS

MIlwaukee County Training Center

High School Diploma -

Rufus King High School
Robert Smith