Robert Smith
Marshall,Missouri
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Environment Works. Skilled in problem-solving and critical thinking, adept at fostering a positive work environment and implementing efficient workflows. Achieved significant improvements in customer retention and safety standards, showcasing strong decision-making and verbal communication abilities.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Field Tech
Environment Works
08.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw the maintenance and repair of equipment to ensure operational efficiency.
Supervisor
Page Lawncare
08.2013 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Oversaw the maintenance and repair of equipment to ensure operational efficiency.
Bouncer and Worker
Ladies Cabaret
09.2020 - 02.2024
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Checked IDs and closely examined patrons' faces to verify age.
- Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
- Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
- Ejected unruly patrons from premises.
- Ensured patron safety by effectively monitoring and controlling crowds in a timely manner.
- Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
- Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
- Provided first aid assistance when necessary, ensuring guest welfare while on the premises.
- Patrolled exterior and interior of premises.
- Supported successful event execution by collaborating closely with event organizers on security needs and requirements.
- Contributed to revenue growth by promoting special events and offers to guests upon entry or during their visit.
- Reduced incidents of underage drinking with vigilant age verification processes.
- Addressed and resolved noise complaints from neighbors, balancing community relations with venue operations.
- Ensured venue security by conducting thorough ID checks and managing guest lists.
- Facilitated emergency evacuations smoothly during unexpected events, ensuring guest safety.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Worked fast to complete tasks and meet daily deadlines.
- Reported defective products or machinery to supervisor.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
Education
Concrete - Stonemason
09.2007
Did Not Graduate, But Acquired My GED -
05.2005
I got my GED
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Field Tech - Environment Works
08.2023 - Current
Bouncer and Worker - Ladies Cabaret
09.2020 - 02.2024
Supervisor - Page Lawncare
08.2013 - Current
Job Corp - Concrete, Stonemason
Salisbury R4 - Did Not Graduate, But Acquired My GED,
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