Robert Smith

Managed up to 25 employees to be efficient, accurate locators.

• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company policies.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Guided employees in handling difficult or complex problems.
• Developed and enforced safety protocols, significantly reducing workplace accidents.
• Delegated work to staff, setting priorities and goals.
• Recruited, interviewed and selected employees to fill vacant roles.
• Resolved customer complaints or answered customers' questions.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Reviewed employees' work to check adherence to quality standards and proper procedures.
• Conducted regular reviews with team members to assess their performance and provide feedback as needed.
• Built strong operational teams to meet process and production demands.