Robert Smith
Custer,SD
Summary
Dynamic operations and sales leader with a proven track record of excelling in client relationship development and staff management. Expert in multitasking and organization. I have successfully coordinated logistics for events of 600+ attendees, enhancing operational efficiency, and fostering a collaborative team environment. Committed to driving results through innovative solutions and exceptional communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager of Operations and Field Sales
Mount Rushmore Brewing Company
10.2024 - Current
- Facilitated clear communication among team members, fostering a collaborative environment that encouraged creative problem-solving.
- Built strong relationships with key stakeholders including clients, vendors, sponsors, volunteers, and partners through proactive communication and exceptional customer service skills.
- Hired and trained both permanent and temporary staff members.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Senior Technical Consultant
Dell Technologies
06.2021 - 09.2024
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
- Delivered comprehensive training sessions for new staff members, ensuring a thorough understanding of company procedures and tools.
District Operations Manager
Wataburger
03.2017 - 06.2021
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
- Traveled to 6-8 different locations per week to manage each store and perform reviews of individual managers and employees.
- Ensured adherence to company policies, industry regulations, and legal requirements within the district.
Director of Operations
Eden Table, Steakhouse and Wine Bar
08.2008 - 03.2017
- Facilitated clear communication among team members, fostering a collaborative environment that encouraged creative problem-solving.
- Built strong relationships with key stakeholders including clients, vendors, sponsors, volunteers, and partners through proactive communication and exceptional customer service skills.
- Hired and trained both permanent and temporary staff members.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Skills
- Multitasking and organization
- Decision-making
- Client relationship development
- Staff management
- Operations oversight
- Event planning
- Team mentorship
- Sales strategy development
Accomplishments
- Converted the company's lowest-performing store into a top 5 store in less than a year
- Currently supervising a team of 81 staff members
- Created a company-wide, comprehensive training program for all sales team members, increasing consistency
- Named 'Top Performer' of Q1 and Q2 in 2022 based on strict performance metrics
- Facilitated year-over-year growth of over 20%, resulting in the ability to open more locations and secure a larger market share 2010-2016
Certification
- ServSafe Food Manager
- State of South Dakota - Certified Alcohol Server - Expires 10/16/28
Timeline
General Manager of Operations and Field Sales
Mount Rushmore Brewing Company
10.2024 - Current
Senior Technical Consultant
Dell Technologies
06.2021 - 09.2024
District Operations Manager
Wataburger
03.2017 - 06.2021
Director of Operations
Eden Table, Steakhouse and Wine Bar
08.2008 - 03.2017
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