Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Involvement
Signature Achievements
Timeline
Generic

Robert Smith

Grove City,Ohio

Summary

Dynamic leader with extensive experience in high-performance EMS operations at MedCare Ambulance. Proven track record in fleet management and data analysis, achieving a 9% reduction in overtime. Skilled in team development and strategic planning, fostering a culture of excellence and safety within diverse teams.

Overview

33
33
years of professional experience
1
1
Certification

Work History

VP of Ground Operations

MedCare Ambulance
Ohio
06.2022 - 07.2025
  • The VP of Ground Operations is responsible for 13 EMS stations, MICU, supervision of the Directors and supervisors of ground operations by providing leadership mentorship, supervision, direction on both operational and clinical levels with leadership oversight of facilities management, fleet maintenance and logistics.
  • Used Demand and unit hour consumption analysis to adjust schedules and decrease overtime from 21% to 12%.
  • Revised daily reports to match month end reports for better data analysis of daily performance.
  • Implemented driver safety system with real time feedback achieving a safety score over 90%.
  • Started a Behavioral Health Transport team to support safe transports from hospitals to behavioral health facilities.
  • Introduced a third-party vendor from past experience to recover loss of use revenue from not at fault vehicle accidents. Recover on 4 incidents near $100,000 each.
  • Developed fleet and equipment replacement plans.
  • Implemented a project to decrease supply cost in supply chain management by 20% utilizing just in time practices and speed loaders.

Regional EMS Director

Lutheran Health Network
Indiana
11.2020 - 05.2022
  • The EMS Regional Director is responsible for supervision of the Director, Manager and Educator by providing leadership mentorship, supervision, direction on both operational and clinical levels.
  • Provided coaching and guidance to managers on performance-related issues by implementing structured feedback and development plans.
  • Implemented a new Electronic Patient Care Reporting system.

Chief Operating Officer

Paramedics Logistics Indiana (TRAA)
Fort Wayne, IN
06.2015 - 07.2020
  • The COO oversees a high-performance based contract responsibility, the day-to-day operation of personnel, equipment, reports, payroll, vacation time, budgeting, financials, building, grounds, scheduling of transports, dispatch, field operations, supervisors, public relations, and complaints.
  • Three-time Indiana Advance Life Support Provider of the Year award winning two years in a row.
  • Set up Safe Sleep program with the State of Indiana to prevent SIDS, the only ambulance provider in the state to do so.
  • Developed diversity program with The Boys and Girls Club as well as Star Bank to reach diverse populations about EMS careers and operations.
  • Achieved re-accreditation twice with the Commission on Accreditation of Ambulance Services.
  • Improved Customer satisfaction scores from 55% to 95% in less than a year.
  • Provided coaching and guidance to managers on performance-related issues by implementing structured feedback and development plans.

Executive Director

Lima Allen County Paramedics (LACP)/St. Rita’s
Lima, OH
06.2014 - 01.2015
  • The LACP/St. Rita’s Executive Director oversees the day-to-day operation of personnel, equipment, reports, payroll, vacation time, budgeting, financials, building, grounds, scheduling of transports, dispatch, field operations, supervisors, public relations, and complaints.
  • Developed a purchase agreement to replace none gold standard cardiac monitors with new monitors that met industry gold standards of care.
  • Provided coaching and guidance to managers on performance-related issues by implementing structured feedback and development plans.

Director of Communications & Emergency Management

Paramedics Plus / Sunstar Paramedics
Largo, FL
01.2004 - 01.2014
  • Managed communication centers, developed emergency plans, and supervised disaster response readiness.
  • Achieved re-accreditation with the International Academy of Emergency Medical Dispatch.
  • Provided coaching and guidance to managers on performance-related issues by implementing structured feedback and development plans.

American Medical Response / Sunstar Paramedics
Largo, FL
01.1993 - 01.2004
  • Held multiple roles: Paramedic, System Status Controller, Communications Supervisor.
  • Delivered advanced patient care and directed system operations during high-volume incidents.
  • Provided coaching and guidance to managers on performance-related issues by implementing structured feedback and development plans.

Education

Master of Science - Emergency Management Systems

Columbia Southern University
01.2014

Bachelor of Science - Public Safety Administration

St. Petersburg College
01.2011

Skills

  • High-Performance EMS Operations
  • Fleet management
  • Data analysis
  • Crisis management
  • Regulatory compliance
  • Electronic patient care reporting
  • Performance management
  • Supply chain optimization
  • Customer satisfaction improvement
  • Strategic planning
  • Team development
  • Problem solving
  • Leadership mentorship
  • Financial oversight
  • Project management
  • Partnerships and affiliations
  • Staff recruiting and retainment
  • Relationship building
  • Metrics tracking
  • Forecasting
  • Policy and procedure development
  • Performance data analysis
  • Budget administration
  • Budget oversight
  • Process improvement
  • Operations management
  • Emergency & Disaster Management
  • Staff Leadership & Training
  • Strategic Communications
  • System Status & Data Analysis
  • Budgeting & Regulatory Compliance
  • Community Relations & Public Education
  • Fleet, Facilities, and Logistics Oversight
  • Proficient in Microsoft Office Products
  • Dispatch CAD Operations
  • Coaching
  • Mentoring
  • PIP
  • Performance KPI’s
  • Excel Pivot Table Experience

Websites

Certification

  • Currently enrolled in Six Sigma Green Belt
  • Former NREMT, Ohio & Indiana Paramedic
  • ICS 100–400, 700, 800 | FEMA PDS
  • Basic & Advanced PIO | NAED | IS Courses: 01, 07, 120, 230, 235, 240, 241, 242, 244, 907

Professional Involvement

Just Culture, ICS All-Hazards, EOC Planning, FFCA, Navigator Conference presenter 2012, 2013 and 2014, Florida Fire Chief’s Assoc presenter 2014, Indiana Emergency Response Conference Presenter 2016, Medical Dispatch Review, ESF 8, MMRS, Emergency Management Coordination, NAEMT, FEPA, Allen County Fire Chiefs, Rotary, Lions Club, Leadership Fort Wayne, Indiana EMS Association (District Rep), Community Transportation Network (Intern Board Member), HOA Board member and President

Signature Achievements

  • Published in EMS World for EMS After Action from West, Texas fertilizer plant explosion 2013
  • Wrote Hurricane Response Plans for EMS with Pinellas County EMA for better Hurricane response.
  • Used Demand and unit hour consumption analysis to adjust schedules and decrease overtime use from 21% to 12%.
  • Interviewing candidates for multiple roles
  • System Status & Data Analysis
  • Budgeting & Regulatory Compliance
  • Community Relations & Public Education
  • Fleet, Facilities, and Logistics Oversight
  • Proficient in Microsoft Office Products
  • Dispatch CAD Operations
  • Coaching, Mentoring and PIP
  • Performance KPI’s
  • Excel Pivot Table Experience

Timeline

VP of Ground Operations

MedCare Ambulance
06.2022 - 07.2025

Regional EMS Director

Lutheran Health Network
11.2020 - 05.2022

Chief Operating Officer

Paramedics Logistics Indiana (TRAA)
06.2015 - 07.2020

Executive Director

Lima Allen County Paramedics (LACP)/St. Rita’s
06.2014 - 01.2015

Director of Communications & Emergency Management

Paramedics Plus / Sunstar Paramedics
01.2004 - 01.2014

American Medical Response / Sunstar Paramedics
01.1993 - 01.2004

Master of Science - Emergency Management Systems

Columbia Southern University

Bachelor of Science - Public Safety Administration

St. Petersburg College

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