Robert Smith
Center Point,IA
Summary
Accomplished leader with expertise in strategic planning and cross-functional collaboration, enhancing operational efficiencies at Charter Communications. Spearheaded initiatives that improved customer satisfaction by 20% and nurtured key relationships with elected officials. Proven ability in mentoring teams and driving impactful advocacy campaigns, aligning departmental goals with corporate strategy.
Overview
23
23
years of professional experience
Work History
Sr. Manager-Government Relations
Charter Communications, Spectrum
01.2016 - 05.2025
- Led cross-functional teams to enhance operational efficiencies and improve service delivery standards.
- Developed strategic initiatives that increased customer satisfaction and retention rates across service lines.
- Implemented process improvements resulting in reduced costs and streamlined workflows within the department.
- Mentored junior managers, fostering professional development and enhancing team performance metrics.
- Developed and nurtured relationship with elected officials at the local, state, and federal level
- Collaborated with senior leadership to align departmental goals with overall corporate strategy and objectives.
- Spearheaded project management efforts for large-scale initiatives, coordinating resources and timelines effectively.
Director of Public Affairs
Bright House Networks
02.2002 - 01.2016
- Developed and implemented strategic communication plans to enhance brand visibility and public engagement.
- Led crisis communication efforts, effectively managing media relations during critical incidents.
- Collaborated with cross-functional teams to align public affairs initiatives with organizational goals.
- Spearheaded community outreach programs, fostering positive relationships with local stakeholders and organizations.
- Evaluated the effectiveness of public affairs campaigns, driving continuous improvement in outreach efforts.
- Managed crisis communications effectively to protect the organization''s reputation during challenging situations.
- Spearheaded successful advocacy campaigns that led to positive policy changes in line with the organization''s objectives.
Education
Bachelor of Science - Economics
Alabama A&M University
Normal, Alabama, AL12-1975
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Documentation and reporting
- Operations planning
- Cross-functional communication
- Partnership development
- Budget administration
Timeline
Sr. Manager-Government Relations
Charter Communications, Spectrum
01.2016 - 05.2025
Director of Public Affairs
Bright House Networks
02.2002 - 01.2016
Bachelor of Science - Economics
Alabama A&M University
External Collaborations
Board of Directors for the Alabama Telecommunication and Broadband Association.
Board of Directors for the Alabama 911 Board
Birmingham Business Alliance Government Affairs Committee,
ESPN's Birmingham Bowl Executive Committee