ROBERT SMITH
Street Saint Albans
Summary
Dedicated social services professional specializing in case management and crisis intervention, adept at conducting assessments and developing service plans. Strong track record in client advocacy, successfully navigating complex benefit systems, and fostering positive relationships that enhance client access to necessary resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Group Facilitator
Fortune Society
Long Island City
02.2026 - Current
- Facilitated work-readiness workshops in DOCCS, NYC DOC, and community settings, enhancing participants' employability skills.
- Increased participation through targeted engagement strategies, fostering a more inclusive workshop environment.
- Managed enrollments, tracked attendance, and conducted follow-up to ensure participant commitment and success.
- Conduct assessments and develop service plans.
Case Manager
Breaking Ground
Far Rockaway
08.2025 - 02.2026
- Managed ~25-client caseload; completed comprehensive assessments and evaluations to identify client needs.
- Coordinated psychiatric, medical, and substance-use referrals to ensure timely access to necessary services.
- Assisted with benefits, ID, income, and housing applications, facilitating clients' access to essential resources.
- Maintained high documentation accuracy for audits.
Independent Living Specialist
Bowery Residents' Committee
New York
06.2023 - 03.2025
- Developed support plans that achieved a 72% client satisfaction rate.
- Managed 34-client caseload to enhance housing stability and streamline benefits access.
- Advocated for clients at DSS, SSA, and community agencies to secure necessary resources.
Community Technician
Bowery Residents' Committee
New York
06.2020 - 06.2023
- Assisted individuals in accessing community resources and support services.
- Coordinated outreach efforts to engage residents in local programs and initiatives.
- Monitored participant progress and provided ongoing encouragement and guidance.
- Monitored facility safety and responded to emergencies to maintain secure environment.
- Documented incident reports to ensure compliance with safety regulations.
Education
Diploma -
High School For Law Enforcement And Public Safety
Jamaica, NY06-2008
Liberal Arts -
Nassau Community College
Garden CitySkills
- Workshop Facilitation
- Crisis Intervention
- Group Dynamics
- Activity Coordination
- Client Advocacy
- Benefits Navigation
- Service Planning
- Trauma-Informed Care
- De-escalation
- Documentation
- Community Resources
- Rapport-Building
Certification
- CPR & First Aid
- CPI
- NAADAC
- CARES
Timeline
Group Facilitator
Fortune Society
02.2026 - Current
Case Manager
Breaking Ground
08.2025 - 02.2026
Independent Living Specialist
Bowery Residents' Committee
06.2023 - 03.2025
Community Technician
Bowery Residents' Committee
06.2020 - 06.2023
Diploma -
High School For Law Enforcement And Public Safety
Liberal Arts -
Nassau Community College