Robert Smythe, III
116 Park Street,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Roadside Assistant Technician
Roadside Assistance, LLC
01.2021 - 01.2024
- Strengthened relationships with local tow companies through effective coordination and collaboration during emergency situations.
- Repaired and replaced worn and damaged components.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Assisted customers in navigation towards nearby repair facilities or safe locations following completion of roadside assistance tasks.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Continuously expanded knowledge of vehicle systems and common issues to better diagnose problems and provide accurate solutions.
- Resolved conflicts professionally when dealing with challenging circumstances or customer complaints regarding service quality or timeliness.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Collaborated with fellow team members to provide comprehensive support during high-volume periods or complex service calls.
- Proactively addressed potential hazards at service locations by placing safety cones, flares, or warning signs as needed.
- Explained estimates and determined repair timelines to manage customer expectations.
- Demonstrated expertise in utilizing tools and equipment necessary for successful roadside assistance operations.
- Maintained safety standards while performing tasks such as tire changes, jump starts, fuel deliveries, and lockouts.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
North East Regional Manager/Roadside Mechanic
ASAP Roadside Assistance, LLC
04.2008 - 12.2023
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified above-average stores for acquisition of under-performing stores, and implemented change management and network restructuring strategies.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
Lead Computer Operator
Technet Resources, Inc
09.2006 - 03.2008
- Collaborated with other departments to identify and solve software issues.
- Analyzed user requirements and developed solutions to meet needs.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Streamlined backup processes, automating routine tasks to improve overall efficiency while reducing margin for error.
- Established and maintained relationships with software vendors.
- Oversaw inventory management processes for IT assets, ensuring accurate tracking of equipment usage and lifespan projections while minimizing waste through strategic asset allocation decisions.
- Analyzed system requirements for newly installed applications to support maximum compatibility with ongoing operations.
- Processed requests for service from internal and external customers.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Retrieved information and performed data entry using appropriate computer programs.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Trained junior staff members on best practices for computer operation, equipping them with the skills necessary for success in their roles.
- Collaborated with vendors and contracted companies to create interfaces between internal systems and third-party assets.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
IT Computer Operations Certificate - IT
The Chubb Institute-Westbury
Westbury, NY01.1992
Skills
- Work Orders and Documentation
- Electrical System Maintenance
- Decision-Making
- Service Sales
- Valid Driver's License
- Flatbed Towing
- Scheduled Maintenance Planning
- Problem-Solving
- Mechanical Aptitude
- Vehicle Operation and Assessment
Timeline
Roadside Assistant Technician
Roadside Assistance, LLC
01.2021 - 01.2024
North East Regional Manager/Roadside Mechanic
ASAP Roadside Assistance, LLC
04.2008 - 12.2023
Lead Computer Operator
Technet Resources, Inc
09.2006 - 03.2008
IT Computer Operations Certificate - IT
The Chubb Institute-Westbury
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