Robert Snow
Rochelle,IL
Summary
Adept at optimizing delivery routes and enhancing customer satisfaction, I significantly improved efficiency at WDC Transportation. With a knack for problem-solving and a commitment to safety, my skills in GPS navigation and client relationship management led to a noticeable increase in repeat business. Demonstrated leadership and teamwork further underscore my ability to excel in fast-paced environments.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Delivery Driver
WDC Transportation
05.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Skilled at working independently and collaboratively in a team environment.
Operations Manager
Tom's Maintenance Service
04.2005 - 03.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reported issues to higher management with great detail.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Improved yard efficiency by implementing proper time management and organizational skills.
- Safely operated yard trucks, minimizing accidents and damage to property or equipment.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Installed new systems and components in vehicles.
- Determined cost-effective solutions to mechanical issues, saving company money.
Education
Associate of Science - Business Management
Kishwaukee College
Malta, IL08-2007
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- GPS navigation
- Map reading and navigation skills
- Vehicle cleaning and maintenance
- Forklift operation
- Shipping and packaging
- Complex Problem-solving
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Dispatch communication
- Client relationship management
- Equipment operation
- Vehicle maintenance
- Pre-trip and Post-trip inspections
- Defensive driving
- Advanced planning
- Route logs
- Load balancing
- DOT compliance
- Clean MVR
- Vehicle systems
- Current CDL license
- Local routes
- Route optimization
- Logistics
- Trip planning
- Basic vehicle repair
Timeline
Delivery Driver
WDC Transportation
05.2021 - Current
Operations Manager
Tom's Maintenance Service
04.2005 - 03.2021
Associate of Science - Business Management
Kishwaukee College
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