Excel PowerPoint Word Microsoft 365

Certifications
Years of Teaching & Toastmasters activity.
Experienced with understanding complex insurance policies and providing tailored solutions to clients. Utilizes strong analytical skills to assess risk and recommend appropriate coverage. Track record of building strong client relationships through effective communication and personalized service.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Special knowledge, expertise, and continuing education in retirement and estate conservation, annuities, and life and health insurance.
Networking
Client needs analysis
Teamwork and collaboration
Customer follow-up
Time management
Excellent communication
Task prioritization
Client engagement
Growth mindset
Customer service
Relationship building
Active listening
Bus Operator of the Year Award, Fairfax Connector-Herndon, VA, excellent safety and customer service record
Excel PowerPoint Word Microsoft 365
Sports Public Speaking Reading
Enjoy their books and hearing them speak! By Kerry Johnson, MBA, Ph.D.:
How to Read Your Client's Mind, Media, 2019 - Adapt to the different types of buyers and how decisions are made. Use the newest research on how to influence people. Recognize the "Buying Signals" people use to signal they are ready to purchase from you.
Willpower: The Secrets of Self-Discipline, Media, 2019 - How to break free from the very things that hold you back. How self-discipline will help you succeed. How you limit yourself unnecessarily.