Robert Solis

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
• Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
• Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
• Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
• Established a positive work culture that promoted teamwork, collaboration, and employee morale.
• Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
• Developed and implemented marketing strategies to promote hotel services.
• Offered appropriate reservation options based on expected attendees when coordinating events.
• Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
• Fostered partnerships with local businesses to enhance guests' experience and promote local tourism.

• Supervise and train hotel staff and resolve staffing issues
• Daily financial reporting
• Manage guest stay schedule
• Responsible for managing corporate client relations and reviewing guest feedback
• Work with marketing team to increase guest stay volume
• Assist with accounting for front of house
• Responsible for resolving guest complaints
• Creating a team culture that exceeds customer expectations
• Resolving guest inquiries
• Develop processes and manuals for training new guest agents.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

While at Duluth Trading Co., I developed sound cost-effective strategies for the purchasing of merchandise through our company and suppliers. Maintained relationships with suppliers while continually scouting for additional suppliers. Evaluated spending operations while seeking ways to improve and enhance the quality of Duluth’s products. Consistently monitored supply chain for timeliness of deliveries to our customers via our suppliers.

• Worked closely with Duluth’s management team to ensure accountability
• Collaborate with other departments to close operational gaps
• Boosted customer loyalty by providing exceptional support during the entire sales process from initial contact to after-sales care.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
• Analyzed data to identify trends and opportunities for process improvements, leading to increased efficiency in operations.
• Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
• Monitored supplier performance metrics to ensure timely delivery of high-quality products at competitive prices.
• Scheduled production plans according to customer needs and supply availability.
• Reduced lead time for product deliveries through effective coordination with suppliers and vendors.