Robert Solorio
Wichita Falls,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
General Manager
Braum's Ice Cream & Burger Restaurant
03.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Interacted well with customers to build connections and nurture relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
Manager/Corporate Trainer/Cook
El Chico Cafe
01.1996 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Collaborated with management to identify company training needs and scheduling.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Cook
Rib Crib
01.2013 - 01.2020
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
High School Diploma -
Wichita Falls High School
Wichita Falls, TXSkills
- Staff Development
- Staff Training
- Customer Service
- Labor Cost Controls
- Food Preparation and Safety
Timeline
General Manager
Braum's Ice Cream & Burger Restaurant
03.2022 - Current
Cook
Rib Crib
01.2013 - 01.2020
Manager/Corporate Trainer/Cook
El Chico Cafe
01.1996 - 04.2023
High School Diploma -
Wichita Falls High School