Robert Somerford
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Server
Se7en
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Toulouse Cafe
09.2020 - 03.2023
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
OTG Management
03.2017 - 09.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Managing Bartender
701 Restaurant
03.2012 - 09.2016
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Built clientele through internal marketing and guest relations.
General Manager
California Pizza Kitchen
04.2000 - 04.2008
- I increased Quality Assurance inspection scores quarter over quarter.
- Managed and developed management team.
- Enacted plans to meet and achieve costs goals.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Education
Bachelor of Science - Accounting
University of Houston - Clear Lake
Houston, TXSkills
- Exceptional Customer Service
- Order Accuracy
- Wine Pairing Knowledge
- Quality Control
- Strong Work Ethic
Timeline
Server
Se7en
02.2023 - Current
Server
Toulouse Cafe
09.2020 - 03.2023
Bartender
OTG Management
03.2017 - 09.2020
Managing Bartender
701 Restaurant
03.2012 - 09.2016
General Manager
California Pizza Kitchen
04.2000 - 04.2008
Bachelor of Science - Accounting
University of Houston - Clear Lake
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