Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Somerford

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience

Work History

Server

Se7en
02.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Toulouse Cafe
09.2020 - 03.2023
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Bartender

OTG Management
03.2017 - 09.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Managing Bartender

701 Restaurant
03.2012 - 09.2016
  • Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
  • Developed innovative cocktail menus that attracted new patrons and increased overall sales.
  • Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Built clientele through internal marketing and guest relations.

General Manager

California Pizza Kitchen
04.2000 - 04.2008
  • I increased Quality Assurance inspection scores quarter over quarter.
  • Managed and developed management team.
  • Enacted plans to meet and achieve costs goals.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Set clear expectations and created positive working environment for employees.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.

Education

Bachelor of Science - Accounting

University of Houston - Clear Lake
Houston, TX

Skills

  • Exceptional Customer Service
  • Order Accuracy
  • Wine Pairing Knowledge
  • Quality Control
  • Strong Work Ethic

Timeline

Server

Se7en
02.2023 - Current

Server

Toulouse Cafe
09.2020 - 03.2023

Bartender

OTG Management
03.2017 - 09.2020

Managing Bartender

701 Restaurant
03.2012 - 09.2016

General Manager

California Pizza Kitchen
04.2000 - 04.2008

Bachelor of Science - Accounting

University of Houston - Clear Lake
Robert Somerford