Robert Son
Suwanee,GA
Summary
Results-oriented Sales Leader with high energy levels and passion for customer service and sales. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Performance-oriented in prospecting, networking and completing key sales. To provide excellent customer service, sales, build brand awareness and to be part of the Mizuno family.
Overview
19
19
years of professional experience
Work History
Store Owner
City Arcade
06.2019 - 09.2023
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting gaming experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Assistant Golf Professional
Cowan's Ford Country Club
03.2017 - 04.2019
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
Assistant Golf Professional
Charles T. Myers Golf Course
04.2016 - 03.2017
- Volunteer First Tee Coach
- Sales, club fittings, merchandising, and tournament operations.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Conducted private lessons focusing on individual player development and improvement.
Intern
Myers Park Country Club
04.2015 - 04.2016
- Tournament operations, club fittings, sales, and customer service.
- Golf instruction with the MGA, LGA, and Jr golf members.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sales Representative
Fourteen Golf
04.2014 - 04.2015
- Sales, demo days, brand awareness, and club fittings.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Services Supervisor
PGA Tour Superstore
09.2012 - 02.2014
- Customer service, sales, and club fittings.
- Opening and closing procedures, maintaining club desk, repair shop, and special orders.
- Hire/Train/Manage over 40 sales associates.
- Scheduling, payroll, marketing, merchandising and Inventory.
Sales Associate
PGA Tour Superstore
10.2011 - 09.2012
- Certified club fitter, sales, and customer service.
- Organized end caps and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Store Manager
BP Service Mart
04.2007 - 08.2011
- Responsible for day to day operations and sales.
- Training and managing cashiers.
- Vendor management and controlling inventory.
- Bookkeeping and accounting responsibilities.
Assistant Golf Pro
The Neuse Golf Club
02.2005 - 03.2007
- Scheduled and managed golf tournaments for club members and business outings.
- Teaching and coaching club patrons of the golf fundamentals.
- Managed all aspects of the retail operations for the golf club.
- Volunteer assistant golf coach for Clayton High School.
Education
Johnston Community College
Smithfield, NC05.2000
Skills
PGA #27316022
Certified Club Fitter
Bilingual
Sales management
Social Media Marketing
Relationship Building
20 Years of Sales and Customer Service
Business Networking
Excellent Communication Skills, Written and Verbal
Outstanding Customer-Relations Background
Timeline
Store Owner
City Arcade
06.2019 - 09.2023
Assistant Golf Professional
Cowan's Ford Country Club
03.2017 - 04.2019
Assistant Golf Professional
Charles T. Myers Golf Course
04.2016 - 03.2017
Intern
Myers Park Country Club
04.2015 - 04.2016
Sales Representative
Fourteen Golf
04.2014 - 04.2015
Services Supervisor
PGA Tour Superstore
09.2012 - 02.2014
Sales Associate
PGA Tour Superstore
10.2011 - 09.2012
Store Manager
BP Service Mart
04.2007 - 08.2011
Assistant Golf Pro
The Neuse Golf Club
02.2005 - 03.2007
Johnston Community College
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