Robert Sorensen
Council Bluffs
Summary
Seasoned Automotive Diagnostician recognized for productive and efficient task completion. Hold specialized skills in advanced diagnostic equipment, electrical systems troubleshooting, and software-based analysis tools. Excel in problem-solving, critical thinking, and customer service, ensuring high-quality repair solutions and client satisfaction.
Overview
32
32
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Automotive Diagnostician
Certified Transmission
Council Bluffs
06.2021 - 04.2026
- Diagnosed complex automotive issues using advanced diagnostic tools and software.
- Conducted thorough inspections to identify vehicle performance problems and necessary repairs.
- Collaborated with technicians to develop effective repair strategies for various vehicles.
- Interpreted vehicle electronic control unit data to troubleshoot malfunctions efficiently.
- Recommended maintenance procedures based on diagnostic findings and industry standards.
- Educated customers about vehicle care, repair processes, and preventive maintenance options.
- Cleaned work area after completion of repair work to maintain a safe working environment.
- Kept up-to-date with changing technology by attending training classes provided by manufacturers or local automotive schools.
- Conducted road tests to verify that the vehicle was operating properly after completing repairs.
- Identified and diagnosed malfunctions of automobiles using diagnostic equipment and tools.
Automotive senior master technician
Woodhouse Liinoln
Omaha
03.2004 - 06.2021
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Trained junior technicians on best practices and repair techniques.
- Collaborated with service advisors to ensure accurate service recommendations.
- Maintained detailed records of repairs and services for customer vehicles.
- Inspected vehicles to ensure compliance with safety standards and regulations.
- Resolved customer concerns related to vehicle performance and service experience.
- Implemented process improvements to enhance workflow efficiency in the shop.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Repaired diesel engines including fuel injection systems, turbochargers, exhaust systems, and starting and charging systems.
- Completed repairs according to up-to-date specifications and standards.
- Attended various seminars related to advances in automotive technology in order to stay current on industry trends.
- Inspected vehicles to ensure compliance with safety regulations and completed detailed reports outlining findings.
- Created detailed estimates for customers outlining cost associated with proposed repairs.
- Replaced worn components with new parts such as brakes, cylinders, alternators, spark plugs, belts, hoses and filters.
- Coordinated with service advisors to accurately estimate time required for repairs based on customer needs.
- Utilized computer technology to access manufacturer specifications for the purpose of completing repairs efficiently.
- Ensured that shop area was kept clean and organized at all times following established health and safety protocols.
- Assisted junior technicians in diagnosing problems by providing guidance on proper use of tools and equipment.
- Performed road tests after completion of repairs in order to verify accuracy of work performed.
- Analyzed warranty claims data to identify common issues affecting certain vehicle models.
- Conducted preventative maintenance services such as oil changes, brake system repairs, engine tune-ups, cooling system flushes, and air filter replacements.
- Provided technical advice to customers regarding maintenance requirements for optimal performance of their vehicles.
- Scheduled regular training sessions for junior technicians in order to enhance their technical knowledge base.
- Maintained accurate records of all work performed including parts used and labor hours expended.
- Supervised activities of other mechanics assigned to the same job ensuring quality standards were met or exceeded.
- Investigated customer complaints to determine root cause and developed repair solutions for a wide variety of vehicle malfunctions.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Monitored shop equipment to maintain safe working condition.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Kept detailed records of repairs, labor involved and parts used.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained certifications and completed training on systems and components.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Conducted test drives before and after repair services.
- Repaired, replaced and adjusted brakes.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed work orders and discussed with supervisors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Estimated costs of vehicle repair.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Lead Automotive Technician
Marvel Ford
Omaha
03.1994 - 03.2004
- Diagnosed complex automotive issues using advanced diagnostic tools.
- Mentored junior technicians in vehicle repair techniques and customer service skills.
- Oversaw repair workflows to ensure timely and efficient service delivery.
- Conducted thorough inspections of vehicles to identify safety concerns and maintenance needs.
- Maintained a clean and organized work environment for optimal safety and efficiency.
- Trained staff on new technologies, tools, and service procedures within the workshop.
- Implemented best practices for vehicle maintenance and repair processes throughout the shop.
- Repaired or replaced worn components including brakes, steering systems, transmissions, engines and suspension systems.
- Kept work garage clean and organized to meet internal and regulatory expectations governing safety.
- Provided customers with estimates of repair costs prior to beginning any work.
- Supervised activities of junior technicians throughout the day ensuring quality standards are met.
- Reviewed warranty claims with manufacturers to determine appropriate repairs for customers' vehicles.
- Reviewed daily assignments with team members to ensure accuracy of work being performed.
- Performed preventive maintenance services such as oil changes, lubrications and tune-ups.
- Created detailed reports to document service processes and customer feedbacks.
- Provided technical guidance to junior technicians on complex repair tasks.
- Utilized specialized tools such as diagnostic equipment, lifts and air compressors when completing automotive repairs.
- Attended seminars and workshops related to automotive technology advancements in order to stay up-to-date on industry trends.
- Analyzed test results to diagnose malfunctions in vehicle engine performance.
- Diagnosed and troubleshot mechanical and electrical issues in vehicles.
- Inspected vehicles for necessary repairs or safety issues.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Monitored shop equipment to maintain safe working condition.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Maintained certifications and completed training on systems and components.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Conducted test drives before and after repair services.
- Repaired, replaced and adjusted brakes.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Completed standard inspections to assess wear and damage to vehicles.
- Reviewed work orders and discussed with supervisors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Planned work procedures using charts, technical manuals and experience.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
Education
Associate of Applied Science - Automotive Technologies
Iowa Western Community College
Council Bluffs, IA 08.1984 - 05.1986
Skills
- Diagnostic testing
- Engine rebuilding
- A/C troubleshooting
- Vehicle inspection
- Electrical systems repair
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Transmission diagnosis
- Engine performance analysis
- Electronic systems proficiency
- Electrical troubleshooting
- Advanced diagnostics
- Diagnostic equipment operation
- Calibration
- Drivetrain repair
- Electrical failure repairs
- Troubleshooting skills
- Inspecting vehicles
- Manual transmissions
- Work Planning and Prioritization
- Writing work tickets
- Technical documentation
- Chemical disposal
- Calibrating instruments
- Valid Driver's license
- Computer diagnostics
- Bay maintenance
Certification
- ASE certification A1-A8 and L1
Timeline
Automotive Diagnostician
Certified Transmission
06.2021 - 04.2026
Automotive senior master technician
Woodhouse Liinoln
03.2004 - 06.2021
Lead Automotive Technician
Marvel Ford
03.1994 - 03.2004
Associate of Applied Science - Automotive Technologies
Iowa Western Community College
08.1984 - 05.1986