Robert Sosa
Weatherford
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Specialty Sales Team Lead
Target
06.2022 - Current
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded sales revenues by identifying opportunities and executing customized marketing plans.
- Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Cultivated a positive team culture by encouraging open communication channels, celebrating successes, and recognizing individual achievements.
- Spearheaded successful product launches by coordinating promotional efforts across various internal departments and external partners.
- Streamlined reporting procedures for improved efficiency in tracking team performance metrics against set goals.
- Collaborated with cross-functional teams to develop comprehensive sales plans that aligned with overall company objectives.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
- Implemented creative incentive programs to motivate team members and drive exceptional sales results.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Store Manager
Bed, Bath, And Beyond
01.2021 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
General Manager
Chicken Express
01.2020 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
Bachelor of Science - Education
Weatherford College
Weatherford, TX12.2025
Associate of Science - Criminal Justice
Tarrant County College District
Fort Worth, TX06.2015
Skills
- Team Management
- Sales Presentations
- Cross-selling strategies
- CRM proficiency
- Account Management
- Sales Planning
- Performance Management
Timeline
Specialty Sales Team Lead
Target
06.2022 - Current
Store Manager
Bed, Bath, And Beyond
01.2021 - 06.2022
General Manager
Chicken Express
01.2020 - 01.2021
Bachelor of Science - Education
Weatherford College
Associate of Science - Criminal Justice
Tarrant County College District
Similar Profiles
Agustin LopezAgustin Lopez
Team Member at TargetTeam Member at Target
Nazya RoperNazya Roper
Food and Beverage/General Merchandise Associate at TargetFood and Beverage/General Merchandise Associate at Target
Jalen MooreJalen Moore
Remodel Team Member at TargetRemodel Team Member at Target
Jonathon ZinkowichJonathon Zinkowich
Apparel Sales Associate at TargetApparel Sales Associate at Target
Naomi GomezNaomi Gomez
Salesperson at Genesis of WeatherfordSalesperson at Genesis of Weatherford