Robert Sosa
El Paso
Summary
Detail-oriented warehouse worker with expertise in forklift operation, inventory management, and customer relationship management. Proven ability to maintain stock accuracy and ensure timely shipment processing.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Sales/Warehouse Worker
Heritage pool supply
El Paso
11.2017 - Current
- Operated forklifts to move pallets and materials, ensuring timely delivery and organization of stock.
- Conducted inventory checks to maintain accurate stock levels.
- Loaded and unloaded shipments following safety protocols.
- Assisted customers in product selection, delivering personalized service to enhance their shopping experience.
- Maintained merchandise displays to enhance customer experience and engagement.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Collaborated with team members to ensure store operations ran smoothly.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Updated product knowledge regularly to provide informed recommendations to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by highlighting features and benefits. by explaining unique features and educating customers on proper application or usage.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
Kuyoc
Warehouse
El Paso
02.2014 - 11.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained accurate inventory records using warehouse management software.
- Operated forklifts and pallet jacks for efficient material handling.
- Coordinated with suppliers to resolve shipping discrepancies and delays.
- Packaged outgoing orders securely for safe transportation to customers.
- Conducted regular quality checks on received goods for damage or defects.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Assisted with loading and unloading trucks with materials used in the manufacturing process.
- Assisted in loading and unloading trucks with heavy material such as asphalt shingle bundles.
Construction Worker
Beltran
El Paso
10.2012 - 01.2014
- Operated heavy machinery for excavation and site preparation tasks.
- Followed safety protocols to maintain a secure work environment.
- Assisted in framing, roofing, and drywall installation projects.
- Collaborated with team members to complete construction projects efficiently.
- Conducted site clean-up to maintain organization and safety standards.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Mixed concrete, mortar and other materials to prepare building material.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
Education
Del Valle High School
El Paso, TexasSkills
- Forklift operation
- Pallet jack handling
- Loading and unloading
- Shipment processing
- Inventory management
- Order fulfillment
- Packaging and labeling
- Shipping documentation
- Materials handling
- Warehouse safety
- Assembly and production
- Merchandise display
- Point-of-sale transactions
- Customer relationship management
- Product knowledge
- Effective communication
- Clear communication
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Multitasking and organization
- Self-motivated and disciplined
- Data entry
- Basic mathematics
- Basic computer proficiency
- Hazardous materials handling
- Heavy lifting
- Health and safety regulations
- Stacking and staging
- Safety training
Languages
Spanish
Professional
English
Professional
Timeline
Sales/Warehouse Worker
Heritage pool supply
11.2017 - Current
Kuyoc
Warehouse
02.2014 - 11.2017
Construction Worker
Beltran
10.2012 - 01.2014
Del Valle High School