Elena Soto
Houston,TX
Summary
Versatile professional with a proven track record at H&R Block, adept in income tax preparation and client communication. Excelled in enhancing organizational growth and deadline management across diverse roles, from tax preparation to bakery production. Demonstrated ability to streamline processes and foster client relationships, leveraging both hard and soft skills for optimal outcomes.
Overview
30
30
years of professional experience
Work History
Federal and State Income Tax Preparer
H&r Block
11.2010 - Current
- Managed a high volume of cases during peak tax season while maintaining attention to detail and accuracy in work product.
- Enhanced client satisfaction by accurately preparing and filing federal and state income tax returns.
- Researched complex tax issues to ensure accurate reporting and compliance with federal and state regulations.
- Streamlined the tax preparation process for better efficiency, resulting in reduced wait times for clients.
- Developed strong relationships with clients through effective communication and excellent customer service skills.
- Organized client files both physically and digitally, facilitating easy access to important documents when needed.
Party Entertainer
Party Bounce House Rentals
10.1999 - Current
- Enhanced party atmosphere by providing lively entertainment and engaging activities for guests.
- Enhanced brand visibility via consistent social media presence highlighting past successes along with upcoming events or promotions.
- Managed time effectively, ensuring all activities and performances were completed within the allotted timeframe.
- Strengthened relationships with existing clients by offering personalized thank-you notes or follow-up communications after each event.
- I personality do those deliveries.
Bus Driver
Quality Drive Away
11.2024 - 01.2025
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
School Bus Driver
Spring ISD
04.2017 - 08.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Bakery Production Worker
El Bolillo Bakery
03.1995 - 11.2001
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
- Reduced food waste through careful monitoring of ingredient usage and inventory management.+cake decotating
Education
GED -
Lone Star College
Houston, TXSkills
- Income tax preparation
- Organizational growth
- Client communication
- Deadline management
Accomplishments
- Achieved high customer satisfaction by obtaining positive results following individual income tax audits.
- Grew business through word of mouth referrals and focusing on quality tax preparation.
- Managed work team members focused on clients, with strong track record of exceeding objectives.
- Maintained 100% client retention rate year-over-year.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Bus Driver
Quality Drive Away
11.2024 - 01.2025
School Bus Driver
Spring ISD
04.2017 - 08.2023
Federal and State Income Tax Preparer
H&r Block
11.2010 - Current
Party Entertainer
Party Bounce House Rentals
10.1999 - Current
Bakery Production Worker
El Bolillo Bakery
03.1995 - 11.2001
GED -
Lone Star College
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