Robert Soto

• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Coordinated room assignments by considering guest preferences and special requests whenever possible.
• Maintained important files, running reports and delivering updates on occupancy and revenue.
• Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
• Interpreted and explained work procedures and policies to brief staff.
• Recruited, interviewed and selected employees to fill vacant roles.
• Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervised daily operations at the front desk including check-ins and checkouts, reservations.

Addressed customer inquiries about products, pricing, and availability promptly.

• Resolved customer complaints swiftly to maintain high satisfaction levels.
• Identified customer needs efficiently to enhance service delivery.
• Adhered to company policies and communication objectives consistently.

• Responsible for over 40 clients across 100 locations with approximately $53 million in combined revenue for the year
• Serve as the primary account contact and liaison for the Source1 customer portfolio between the clients, Source1, and manufacturers with whom we have negotiated deviated pricing
• Develop and enhance professional, productive relationships with customers, including executives, and within the industry through regular and direct interaction, including recurring in-person quarterly business reviews to explain accrued rebates with Source1 Purchasing and opportunities for further savings
• Specialize in tribal casinos, ski resorts, and boutique food specialty businesses and their recruitment and development on the Source1 brand

• Helped transition a restaurant literally from a rented space to a third party, to the current Alpine & Antlers resort-run outlet
• Helped train the temporary staff in July when the transition occurred for temporary food and beverage pop-ups as well as the current staff in the newly opened restaurant
• Supervised delivery of food and beverage orders from various vendors in creating new cocktail menu for Alpine & Antlers
• Provided strategic leadership and direction for current and future operational plans, scheduling, payroll, inventory, and billing

• Reduced labor costs by 23% by implementing split schedules, cross-training in other departments, and shorter shifts
• Analyzed shortcomings and helped to efficiently run guest services department of a seven-building, 120 room vacation rental resort ranked among best in the western part of the United States by Conde Nast magazine
• Administered and scheduled staff for each shift and assisted all guest services staff to resolve all customer issues
• Managed all guests with disabilities and resolved all informational and directional queries from guests, trained staff in all guest services and handled all cash transactions efficiently
• Led front desk staff to coordinate arrival, check-in, and departure of all ski groups at resort including several world championship ski teams during annual World Cup ski races
• Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage

• Exceeded monthly sales goals by a minimum of 13% by training FOH staff on up selling techniques and by creating a featured food and beverage program
• Planned and prepared workflow schedules, delegating tasks for 30-member team
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
• Produced monthly sales and performance reports, supporting operational planning and strategic decision making
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
• Collaborated with store manager to develop strategies for achieving sales and profit goals