Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Sowers

Atco

Summary

Dynamic Branch Manager with a proven track record at United Rentals, excelling in financial performance and driving branch revenue through innovative sales strategies. Expert in employee training and customer relationship management, consistently achieving high customer satisfaction and fostering team success. Recognized for optimizing operations and enhancing performance through strategic initiatives.

Overview

35
35
years of professional experience

Work History

Branch Manager

United Rentals
Sicklerville
03.2021 - Current
  • Monitored financial performance of the branch on a monthly basis.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Managed staff scheduling, hiring and training processes.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Supported outside sales force in servicing and obtaining new business.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Resolved escalated customer complaints in a timely manner.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Assisted other branches when needed during peak periods or special projects.
  • Planned work schedules to maintain adequate staffing levels.
  • Conducted regular performance reviews for all employees in the branch.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Analyzed competitors and market trends to facilitate business growth.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Identified opportunities for process improvement initiatives within the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Branch Manager

Norris Sales
Sicklerville
01.2002 - 03.2021
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Managed staff scheduling, hiring and training processes.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Supported outside sales force in servicing and obtaining new business.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Resolved escalated customer complaints in a timely manner.
  • Created reports summarizing operational performance metrics for senior management review.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Assisted other branches when needed during peak periods or special projects.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Analyzed competitors and market trends to facilitate business growth.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Identified opportunities for process improvement initiatives within the branch.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Outside Sales Representative

Harter Equipment
Englishtown
01.2001 - 01.2002
  • Developed and implemented sales strategies to achieve revenue goals.
  • Responded promptly to customer inquiries via phone or email.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Utilized upselling techniques to maximize revenue.
  • Maintained knowledge of current product offerings and pricing structures.
  • Generated leads through cold calling, networking events, referrals.
  • Developed and maintained relationships with clients to ensure repeat business.

Outside Sales Representative

United Rentals
Bellmawr
08.1997 - 01.2001
  • Developed and implemented sales strategies to achieve revenue goals.
  • Responded promptly to customer inquiries via phone or email.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Utilized upselling techniques to maximize revenue.
  • Maintained knowledge of current product offerings and pricing structures.
  • Generated leads through cold calling, networking events, referrals.
  • Developed and maintained relationships with clients to ensure repeat business.
  • Managed accounts by providing solutions that best fit the customer's needs.
  • Resolved customer complaints promptly and professionally.
  • Attended industry trade shows to promote company products and services.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.

ISR /Logistics Dispatcher

Dealer Services Corporation
Bellmawr
06.1990 - 08.1997
  • Scheduled deliveries in an efficient manner to reduce costs and meet customer deadlines.
  • Monitored driver compliance with traffic laws and company policies, promoting safety and reducing liability.
  • Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
  • Initiated sales correspondence, preparing and presenting professional bids to customers.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Provided customers with product information, pricing and availability.
  • Established relationships with key decision makers at target companies.

Education

High School Diploma -

Overbrook High School
Pine Hill NJ
06-1990

Skills

  • Financial performance
  • Branch operations
  • Employee training
  • Customer relationship management
  • Sales strategy development
  • Performance appraisal

Timeline

Branch Manager

United Rentals
03.2021 - Current

Branch Manager

Norris Sales
01.2002 - 03.2021

Outside Sales Representative

Harter Equipment
01.2001 - 01.2002

Outside Sales Representative

United Rentals
08.1997 - 01.2001

ISR /Logistics Dispatcher

Dealer Services Corporation
06.1990 - 08.1997

High School Diploma -

Overbrook High School

Similar Profiles

CREATE PROFILE
Robert Sowers